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Managing Stress and Conflict in Libraries by Sheila Pantry (Paperback, 2007)

About this product

About this product

Product Information

Tackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and potential litigation. This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. The chapters cover: current health and safety concerns risk assessment procedure the business case taking action to solve interpersonal conflict communication skills and training support to be expected from the organization. Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. Readership: This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people.

Product Identifiers

Publisher
Facet Publishing
ISBN-13
9781856046138
eBay Product ID (ePID)
95981404

Product Key Features

Subject Area
Information Management
Author
Sheila Pantry
Publication Name
Managing Stress and Conflict in Libraries
Format
Paperback
Language
English
Publication Year
2007
Type
Textbook
Number of Pages
160 Pages

Dimensions

Item Height
232mm
Item Width
154mm
Item Weight
109g

Additional Product Features

Title_Author
Sheila Pantry
Country/Region of Manufacture
United Kingdom

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