Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators' back-offices and for cruisers' consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.
Product Identifiers
Publisher
Springer Fachmedien Wiesbaden
ISBN-13
9783834932723
eBay Product ID (ePID)
111557129
Product Key Features
Author
Alexis Papathanassis, Cornelia schön, Michael H. Breitner
Publication Name
Cruise Management: Information and Decision Support Systems: 2012
Format
Paperback
Language
English
Subject
Business
Publication Year
2011
Type
Textbook
Number of Pages
249 Pages
Dimensions
Item Height
210mm
Item Width
148mm
Item Weight
344g
Additional Product Features
Editor
Alexis Papathanassis, Michael H. Breitner, Cornelia schön