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Delivering Happiness: A Path to Profits, Passion and Purpose by Tony Hsieh (Audio CD, 2013)

About this product

About this product

Product Information

In his first audiobook, Tony Hsieh - the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the 'Why' in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos 'Core Values' such as 'Deliver WOW through Service,' 'Create Fun and A Little Weirdness' and 'Build a Positive Team and Family Spirit' and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as the philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's main priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Hsieh explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world

Product Identifiers

Publisher
Little, Brown & Company
ISBN-13
9781609412807
eBay Product ID (ePID)
189841801

Product Key Features

Book Title
Delivering Happiness: a Path to Profits, Passion and Purpose
Author
Tony Hsieh
Format
Audio CD
Language
English
Publication Year
2013
Type
Textbook
Run Time
480 Mins

Dimensions

Item Height
162mm
Item Width
131mm
Item Weight
202g

Additional Product Features

Title_Author
Tony Hsieh
Subject
Business
Country/Region of Manufacture
United States

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