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Emotional Intelligence for Sales Success: Connect with Customers and Get Results by Colleen Stanley (Paperback, 2012)

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Walk a Mile in Your Prospect's Shoes. Make Your Prospect's Brain Hurt. Know, Relate, and Build Likeability. Chapter 3 Prospecting: The Real Reason for Empty Sales Pipelines. Chapter 4 Likeability: All Things Being Equal, People Buy from People They Like.