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Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations by Ruth A. Huwe (Hardcover, 2010)

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Product Information

This one-stop handbook gives managers who have been charged with creating metric scorecards techniques that will make them truly effective. Written for managers who want/need to create and use scorecards, Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement. The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives. Includes a statistics chapter with an expanded discussion of power analysis and a reprint of Cohen's classic power charts Offers a conceptualization section in each chapter that provides a vocabulary of metric terms Presents an expanded discussion of Katz and Kahn's properties of an open system Provides a description of how generic system theory concepts can be applied to the workplace An extensive reference section with a step-by-step summary helps managers put it all together

Product Identifiers

Publisher
ABC-Clio
ISBN-13
9780313384561
eBay Product ID (ePID)
107604705

Product Key Features

Author
Ruth A. Huwe
Publication Name
Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations
Format
Hardcover
Language
English
Subject
Management
Publication Year
2010
Type
Textbook
Number of Pages
349 Pages

Additional Product Features

Title_Author
Ruth A. Huwe
Country/Region of Manufacture
United States

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Metrics 2.0: Creating Scorecards for High-Performance Work Teams and Organizations by Ruth A. Huwe (Hardcover, 2010)

About this product

Product Information

Product Identifiers

Product Key Features

Additional Product Features

Best Selling in School Textbooks & Study Guides

Self-Made Man: My Year Disguised as a Man by Norah Vincent (Paperback, 2006)

The Big Book of Catapult and Trebuchet Plans! by Ron L Toms (Paperback, 2010)

Tracks, Scats and Other Traces: Reissue by Barbara Triggs (Paperback, 2004)

Charles Hanon: The Virtuoso Pianist In Sixty Exercises For The Piano (Book I) by Hal Leonard Corporation (Paperback, 1986)

Step-by-step Drawing Book by Fiona Watt (Paperback, 2014)

Save on School Textbooks & Study Guides

Viktor Schauberger The Water Wizard (Paperback)

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Powerless: Tiktok Made Me Buy It! an Epic and Sizzling Fantasy Romance Not to Be

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