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Risk Management in Offshore Business Process Outsourcing by Antti Kapanen (Paperback, 2008)

About this product

About this product

Product Information

Business Process Outsourcing (BPO) is an industry of rapid global growth and one of the most important concepts of contemporary corporate strategy. Companies of every size and kind are after the benefits offered by specialized service providers around the global marketplace: cost savings, process enhancements, improved strategic positioning and more. Yet, the success rate of BPO has been erratic at best. Many risks are attached to the complexity of transitioning complete business processes to third parties. What are the specialist competencies that ensure successful BPO? How do companies address risks related to organizational changes, vendor relationship management, cultural differences and information security? The author answers these and other questions by comprehensively discussing risk in BPO and providing a customized risk management framework for an offshore BPO environment. The book is intended for practitioners and learners to provide broad overview on the topic and is best accompanied by basic literature in the fields of BPO and risk management.

Product Identifiers

Publisher
Vdm Verlag Dr. Müller E.K.
ISBN-13
9783836435260
eBay Product ID (ePID)
24049027908

Product Key Features

Author
Antti Kapanen
Publication Name
Risk Management in Offshore Business Process Outsourcing
Format
Paperback
Language
English
Subject
Business
Publication Year
2008
Type
Textbook
Number of Pages
76 Pages

Dimensions

Item Height
244mm
Item Width
170mm
Item Weight
136g

Additional Product Features

Title_Author
Antti Kapanen
Country/Region of Manufacture
Germany

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