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System Center Service Manager 2010 Unleashed by David Pultorak, Anders Bengtsson, Kerrie Meyler, Patrik Sundqvist, Alexandre Verkinderen (Paperback, 2011)

About this product

Product Information

System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there's a comprehensive, independent reference and technical guide to this powerful product. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals quickly plan, design, implement, and use Service Manager 2010. After introducing the product and its relationship with the rest of Microsoft's System Center suite, the authors present authoritative coverage of Service Manager's capabilities for incident and problem resolution, change control, configuration management, and compliance. Readers will also find expert guidance for integrating Service Manager with related Microsoft technologies. This book is an indispensable resource for every IT professional planning, installing, deploying, and/or administering Service Manager, including ITIL, MOF, and other IT consultants; system administrators; and developers creating customized solutions. * Understand Service Manager's architecture and components * Discover how Service Manager supports ITIL and MOF processes * Accurately scope and specify your implementation to reflect organizational needs * Plan to provide redundancy, ensure scalability, and support virtualization * Design, deploy, and maintain Service Manager with security in mind * Use Service Manager's consoles and portals to provide the right resources to each user * Create complete service maps with Service Manager's business services * Fully automate incident management and ticketing * Implement best processes for identifying and addressing root causes of problems * Systematically manage the life cycle of changes * Use Service Manager to strengthen governance, risk management, and compliance * Customize Service Manager's data layer, workflows, and presentation layer * Use management packs to simplify service desk customization * Make the most of Service Manager's reporting and dashboards

Product Identifiers

Publisher
Pearson Education (US)
ISBN-13
9780672334368
eBay Product ID (ePID)
108645735

Product Key Features

Author
David Pultorak, Anders Bengtsson, Kerrie Meyler, Patrik Sundqvist, Alexandre Verkinderen
Publication Name
System Center Service Manager 2010 Unleashed
Format
Paperback
Language
English
Subject
Computer Science
Publication Year
2011
Type
Textbook
Number of Pages
768 Pages

Dimensions

Item Height
227mm
Item Width
179mm
Item Weight
1160g

Additional Product Features

Title_Author
Anders Bengtsson, Patrik Sundqvist, Kerrie Meyler, Alexandre Verkinderen, David Pultorak
Country/Region of Manufacture
United States

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System Center Service Manager 2010 Unleashed by David Pultorak, Anders Bengtsson, Kerrie Meyler, Patrik Sundqvist, Alexandre Verkinderen (Paperback, 2011)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

Best Selling in Adult Learning & University

Eduqas GCSE (9-1) Religious Studies Route B: Catholic Christianity and Judaism by Deirdre Cleary, Andrew Barron, Joy White, Patrick Harrison (Paperback, 2017)

Australian Guidebook for Structural Engineers by Lonnie Pack (Paperback, 2019)

Taking Charge of Adult ADHD by Christine M. Benton, Russell A. Barkley (Paperback, 2021)

Time Management by Peter Quarry (Paperback, 1986)

Save on Adult Learning & University

Tim Heard Keeping Stingless Bee Hives For Pets, Pollination and Sugarbag Honey

Weed Forager's Handbook: A Guide to Edible and Medicinal Weeds in Australia by A

Netter Atlas of Human Anatomy: Classic Regional Approach

Classical Mechanics: The Theoretical Minimum by George Hrabovsky

Havard's Nursing Guide to Drugs

T. Jared Bunch Matthew LaPlante John D. Day The AFib Cure (Paperback)

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