CURRENTLY SOLD OUT

The Complete Guide to I.T. Service Level Agreements: Aligning IT Services to Business Needs by Andrew N Hiles (Paperback, 2003)

About this product

Product Information

Most suppliers lose around 16% of their customers each year. The reason? Poor service - whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level Agreement can create harmony between parties and can prevent disputes between customers and suppliers. It can justify investment and identify the right quality of service. It can mean the difference between business success and failure. SLAs are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. In the past, few organizations used them in this way. Armed with this book and the optional companion SLA FRAMEWORK, more and more businesses are now succeeding. Where are SLAs going? Increasingly business-focused. Increasingly measured in real-time. Simple documents that cover complex service infrastructures. Providing a competitive edge. Embracing penalties. The brave, who commit to tight SLAs and perform against them will win the commercial spoils. This book provides the knowledge and tools based on fifteen years of intensive development to ensure your enterprise is among the winners. =============================== Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers.

Product Identifiers

Publisher
Rothstein Associates Inc.
ISBN-13
9781931332132
eBay Product ID (ePID)
106680988

Product Key Features

Author
Andrew N Hiles
Publication Name
The Complete Guide to I.T. Service Level Agreements: Aligning It Services to Business Needs
Format
Paperback
Language
English
Subject
Engineering & Technology, Computer Science
Publication Year
2003
Type
Textbook
Number of Pages
296 Pages

Dimensions

Item Height
280mm
Item Width
210mm
Item Weight
672g

Additional Product Features

Title_Author
Andrew N Hiles
Country/Region of Manufacture
United States

Best Selling in Adult Learning & University

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Best Selling in Adult Learning & University

Eduqas GCSE (9-1) Religious Studies Route B: Catholic Christianity and Judaism by Deirdre Cleary, Andrew Barron, Joy White, Patrick Harrison (Paperback, 2017)
No ratings or reviews yet.
AU $101.98 New
---- Used
Polyvagal Exercises for Safety and Connection: 50 Client-Centered Practices by Deb Dana (Paperback, 2020)
No ratings or reviews yet.
AU $53.04 New
AU $45.00 Used

Save on Adult Learning & University

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Save on Adult Learning & University

Netter Atlas of Human Anatomy: Classic Regional Approach
AU $113.94
Trending at AU $121.83
Michael Nehls The Indoctrinated Brain (Hardback) (US IMPORT)
AU $59.80
Trending at AU $63.46
Bill Perkins Die With Zero (Paperback)
AU $30.04
Trending at AU $32.49
Havard's Nursing Guide to Drugs
AU $74.99
Trending at AU $76.54
The Fourth Turning By Neil Howe, William Strauss
AU $25.99
Trending at AU $32.79
Steven Holzner Physics Essentials For Dummies (Paperback)
AU $25.30
Trending at AU $28.07

Shop by category

The Complete Guide to I.T. Service Level Agreements: Aligning IT Services to Business Needs by Andrew N Hiles (Paperback, 2003)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

Best Selling in Adult Learning & University

Eduqas GCSE (9-1) Religious Studies Route B: Catholic Christianity and Judaism by Deirdre Cleary, Andrew Barron, Joy White, Patrick Harrison (Paperback, 2017)

Polyvagal Exercises for Safety and Connection: 50 Client-Centered Practices by Deb Dana (Paperback, 2020)

Save on Adult Learning & University

Netter Atlas of Human Anatomy: Classic Regional Approach

Michael Nehls The Indoctrinated Brain (Hardback) (US IMPORT)

Bill Perkins Die With Zero (Paperback)

Havard's Nursing Guide to Drugs

The Fourth Turning By Neil Howe, William Strauss

Steven Holzner Physics Essentials For Dummies (Paperback)

You may also like

Non-Fiction Paperback Fiction & Social Services Books

Study Guide Paperback School Textbooks & Study Guides

V.C. Andrews Paperback Fiction & Fiction Books

Andrew Gross Paperback Fiction & Fiction Books

Paperback School Textbooks & Study Guides

Homeschooling Paperback School Textbooks & Study Guides