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Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America by Charles O. Rossotti (Hardcover, 2005)

In 1997, the Internal Revenue Service was a much-maligned public agency mired in unprecedented scandal and crisis. Servicing 132 million individual and 6 million business taxpayers, the IRS has by far the largest number of customers in the country. And for years, it also had the lowest approval rating. The power of this story is that if the IRS was turned around so dramatically, so can any other large organization. Provides a fresh and informative perspective. Conveys the hopeful message that real, ongoing change is possible at the IRS - an outcome that affects every taxpayer. Well-written narrative that directly addresses taxpayers' biggest gripes, and suggests a solution. There is a potential market among IRS employees, which number about 100,000.

Author
Charles O. Rossotti
Publication Name
Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America
Format
Hardcover
Language
English
Subject
Management
Publication Year
2005
Type
Textbook
Number of Pages
304 Pages

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