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Values-based Service for Sustainable Business: Lessons from IKEA by Bo Enquist, Bo Edvardsson (Hardcover, 2008)

About this product

About this product

Product Information

The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business. The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business.

Product Identifiers

Publisher
Taylor & Francis Ltd
ISBN-13
9780415458535
eBay Product ID (ePID)
96594190

Product Key Features

Author
Bo Enquist, Bo Edvardsson
Publication Name
Values-Based Service for Sustainable Business: Lessons from Ikea
Format
Hardcover
Language
English
Subject
Business
Publication Year
2008
Type
Textbook
Number of Pages
144 Pages

Dimensions

Item Weight
295g

Additional Product Features

Title_Author
Bo Edvardsson, Bo Enquist
Series Title
Routledge Studies in Management, Organizations and Society
Country/Region of Manufacture
United Kingdom

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