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Owning Itil(r): A Skeptical Guide for Decision-Makers by Rob England (Paperback / softback, 2009)

About this product

About this product

Product Information

Essential reading for all decision makers (IT-literate or t) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect. It describes how to ensure an ITIL project succeeds, what to require from the project, and how to measure the results. Score: 10 out of 10... This is a wonderfully irreverent, but totally authoritative, book... It is a slim manual that seeks to debunk the language and meaning of ITIL and relate it to the practical implementation of IT service management... It's a gem of a book that offers a good perspective on what the ITIL v3 manuals take 5 volumes to cover. (British Computer Society)

Product Identifiers

Publisher
TWO Hills
ISBN-10
0958296901
ISBN-13
9780958296908
eBay Product ID (ePID)
184269589

Product Key Features

Author
Rob England
Format
Trade Paperback (US) ,Unsewn / Adhesive Bound, Paperback
Language
English
Subject
Computing: General

Additional Product Features

Content Note
Black & White Illustrations
Author Biography
The IT Skeptic is the pseudonym of Rob England, an IT consultant and commentator. Although he works around the ITIL industry, he is self-employed and his future is not dependant on ITIL - he has nothing to sell you but the ideas in this book. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy.
Date of Publication
06/04/2009
Imprint
TWO Hills
Country of Publication
United States

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