1 min article

Changing your contact details

If you change your address or phone number, or set up a new email address, make sure to update your contact details so your eBay account information remains correct.

How to change your registered email address

Your registered email address is where we'll send you notifications on all of your account activity, so it's important to keep it up to date.

If you need to change your registered email address, select the button below or follow these instructions:

  1. Go to Account and select Personal information - opens in new window or tab.
  2. Go to the Email and Contact Information section.
  3. Select Edit beside Registered email address, then enter your new email address.
  4. Enter the verification code and select Continue.
  5. Check your inbox for an email from us. Follow the instructions to verify your new address.
Change your email address - opens in new window or tab

If you can't find the confirmation email, check that you entered your new email address correctly. Also try checking your spam folder.

Tip
If you have a PayPal account, you should make sure that you update your contact information there too.

How to change your address or phone number

To change your phone number or primary address, select the button below or follow these instructions:

  1. Go to Account and select Personal information - opens in new window or tab.
  2. In the Email and Contact Information section, select Edit next to Registered name and address.
  3. Next to Registration address, select Change.
    • Enter your new address and select Change registration information. Review your changes and select Submit
    • To make changes to your phone number, select Change your Primary telephone. Enter your new number and select Confirm
Change your contact information - opens in new window or tab

How to share your phone number

If you're a seller, you can make your phone number available to buyers so they can contact you by phone before and/or after they’ve bought from you. You’ll need to opt in before you can share your number though. Here’s how:

  1. Go to Account and select Manage communications with buyers - opens in new window or tab.
  2. Find Share your phone number. If Yes is showing, you're opted in and buyers can see your phone number. Go to step 3 to choose whether you want to show your phone number before and/or after a buyer has bought from you. If No is showing and you want to opt in, select Edit.
  3. On the Manage your buyers’ questions page, select Share your phone number. Choose between Only show this info after a purchase or Show this info both  before and after a purchase.
  4. Select Submit. You're now opted in and buyers can access your phone number.

When you're opted in, buyers can find your phone number in 3 places on eBay:

  • If the buyer selects Other on the Find answers page when they choose Contact seller, they see an option to view your phone number.
  • If the buyer continues to the contact form from the Find answers page, they see an option to view your phone number at the bottom of the page.
  • If your buyer responds to an email you sent them, they see an option to view your phone number at the bottom of the page.

Keep your contact information, including registered email address, phone number, and address, up to date so we can get in touch if we've got important information for you.

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