We're committed to making eBay more accessible to all users. As part of this commitment, and in alignment with the new legal requirements under the EAA and related national laws, we're continuing to develop our platform with accessibility in mind.
As part of EAA compliance, business sellers who offer to sell to consumers in the EU are considered providers of e-commerce services, so from 28 June 2025 they have to:
- Add an accessibility statement
- Add accessibility information if available
- Add product safety information if applicable
- Provide accessible listings
eBay can't provide legal advice, and this article only provides general information for selling on eBay. For detailed advice on how the EAA and related national laws apply to you and your specific products and services, including your offline obligations, please reach out to your legal counsel, as there may be additional requirements in different countries.
Adding your accessibility statement
eBay business sellers who offer to sell to consumers in the EU have to create and add an accessibility statement to their account. The accessibility statement should include information on how your service is accessible to all consumers.
While the accessibility statement will be different for each business seller, as a guideline, it should include at least the following information:
- A general description of the service you provide when listing on eBay
- An explanation of the relevant accessibility requirements and how they are met by your service
- Any additional descriptions and explanations needed to help understand how your service works
- Any essential information consumers must be given before their purchase, including essential information about how the digital content works
Here's how to add your accessibility statement to your eBay account:
- Go to Account settings - opens in new window or tab.
- Select Public business information.
- Go to Accessibility statement and select Edit.
- Add the details of your accessibility statement and select Save.
Tip
If you're a microenterprise – a business seller who employs fewer than 10 people with an annual turnover or annual balance sheet total not exceeding €2 million – then you're exempt from service-related accessibility requirements, including adding an accessibility statement.
Adding accessibility information to your listings
If the manufacturer, or someone else in the supply chain, has provided information about the accessibility of the products and/or services offered in your listings, then business sellers must provide this information in their listings when offering to sell to consumers in the EU. You should add this information in PDF format in your listings, where available.
You can add the information to existing listings and new listings. Here's how:
- In the listing flow, go to Item disclosures.
- Enable Product documents and select Add document.
- Select Accessibility information to upload your document.
Alternatively, you can also add this information in your item description in text format.
Additional product safety information
As part of the requirements under EAA and related national laws, business sellers should make sure they provide certain product safety information in an accessible way.
This applies to the following products, or consumer products:
- General purpose computer hardware systems and their operating systems
- Certain self-service terminals
- Terminal equipment with interactive computing capability, used for electronic communications services
- Terminal equipment with interactive computing capability, used for accessing audiovisual media services
- e-readers
If you're a business seller offering to sell to consumers in the EU, this product safety information is already required under the General Product Safety Regulation (GPSR). For more information about GPSR, see our article on Product safety disclosures.
Accessible listings
If you're a business seller offering to sell to consumers in the EU, you must ensure your listings are accessible.
If you're adding PDFs to your listings, you must ensure the PDFs are accessible. Ensure the source document is accessible before converting it to a PDF. To ensure your PDFs are accessible, use authoring tools such as Adobe Acrobat Pro, Microsoft Word or Google Docs, which have built-in accessibility features.