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Cancel an order

If it's been less than an hour since your purchase, and the seller hasn't sent the item yet, you can cancel your order yourself. Otherwise, you'll need to contact the seller and ask them to cancel it for you.

If you need to cancel your order, let the seller know as quickly as possible. If the seller has already posted your order they won't be able to cancel it for you.

Cancel an order

If you've made your purchase in the last hour, as long as the seller hasn't sent it, you can request that they cancel your order. If it's been more than an hour since your purchase, you'll need to contact the seller and ask them to cancel it for you.

Cancel an order

If the seller agrees to cancel the order, they have 10 days to refund you through the same method you used to pay.

Tip
Keep in mind that if your purchase contained more than one item, the entire transaction will need to be cancelled – you can't cancel individual parts of an order.

Cancel an order you made within the last hour

If you made your purchase within the last hour, and as long as the seller hasn't posted it yet, you can ask them to cancel your order. Here's how:

  1. Go to Purchase history - opens in new window or tab and find the order you want to cancel.
  2. From the More actions drop-down, select Cancel this order.
  3. Select Submit.

We'll send your request to the seller and ask them to confirm that they haven't sent the item yet. We'll then send a confirmation of cancellation to your registered email address, as well as to your Messages - opens in new window or tab.

Cancel an order you made more than an hour ago

If it's been more than an hour since your purchase, you can't cancel your order by yourself. You'll need to contact the seller and ask them to cancel it for you. Here's how:

If it's been more than an hour since your purchase, you'll need to contact the seller and ask them to cancel it for you. Here's how:

  1. Go to Purchase history - opens in new window or tab and find the order you want to cancel.
  2. From the More actions dropdown, select Contact seller.
  3. Choose Request to cancel this order, then Contact the seller.
  4. Explain to the seller why you need to cancel, and select Send.

Tip
You won't be able to cancel a transaction if you've already opened an item not received case or if the seller has opened an unpaid item case.

If you can't cancel your order

If the seller has already sent your order or if they don't accept your cancellation request, you'll need to wait until you receive the item and then start a return.

Paying for your item

Buying an item or bidding on an auction on eBay is a commitment to complete your purchase. Even if you've changed your mind or want to cancel your order, you need to pay for your item. If you don't pay for your item the seller may open an unpaid item case against you.

If the seller opened an unpaid item case, you can either pay for the item or state your reason for not making payment. However, if you don't make payment, you risk having an unpaid item recorded on your account. Also, if you have excessive cancelled orders on your accounts, we may limit or end your ability to buy on eBay.

If you change your mind within an hour of your purchase, and the seller hasn't sent your item yet, you can cancel the order. If it's been longer than that, or the seller has already sent the item, you'll need to contact the seller.

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