2 min article

How buyers can cancel an order

If it's been less than an hour since your purchase, and the seller hasn't sent the item yet, you can cancel your order yourself. Otherwise, you'll need to contact the seller and ask them to cancel it for you.

To cancel an order – whether it's a Buy It Now purchase or you've won an auction – you'll need to contact the seller and ask if they can cancel it for you. The seller can either accept or decline your cancellation request.

If you need to cancel an order, let the seller know as quickly as possible. If the seller has already sent your order, they won't be able to cancel it.

Cancel an order

Tip
Keep in mind that if your purchase contains more than one item, the entire order will need to be cancelled – you can't cancel individual items.

Cancel an order you made within the last hour

If you made your purchase within the last hour and the seller has not yet sent the order, you can start a cancellation request, asking the seller to cancel your order. Here's how:

  1. Go to Purchase history - opens in new window or tab and find the order you want to cancel.
  2. Select the More actions drop-down menu and select Cancel this order.
  3. Select Submit.

We'll send your request to the seller and ask them to accept or decline the cancellation within 3 calendar days. If the seller accepts, we'll send a confirmation of cancellation to both your registered email address and your eBay Messages - opens in new window or tab.

Cancel an order you made more than an hour ago

If it's been more than an hour since your purchase, you need to contact the seller and ask them to cancel it for you. Here's how:

  1. Go to Purchase history - opens in new window or tab and find the order you want to cancel.
  2. Select the More actions drop-down menu and select Contact seller.
  3. Choose Request to cancel this order, then Contact the seller.
  4. Explain to the seller why you need to cancel, and select Send.

Tip
You won't be able to cancel an order if you've already reported that the item didn't arrive or if you've requested a return.

If the seller declines your cancellation request, or if they've already sent your item, you'll need to wait until you receive the item and then start a return request.

You can find more information in our Order cancellation policy.

If you change your mind within an hour of your purchase or use the wrong delivery address, and the seller hasn't sent your item yet, you can send a request to cancel the order. If it's been longer than that, or the seller has already sent the item, you'll need to contact the seller.

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