You'll need your order number if you ever need to speak to us or your seller about a purchase. You'll find the 12-digit order number in the following places:
- Your order details
- Your purchase history
- Your order confirmation email
Where to find your order details
You can find all the information about a purchase, including postage address, order number, and tracking details, in your order details. Follow these steps to find your order details:
- Select Purchase History - opens in new window or tab.
- Find your item in the list.
- Select View order details.
From here, you'll also be able to let us know if the item hasn't arrived on time, or start a return if there's something wrong.
If you purchased your item as a guest, the order won't appear in your purchase history. You can find your order details in your order confirmation email.
Your order confirmation email
Every time you purchase an item on eBay, you'll receive an order confirmation email letting you know your order is complete and that your item should soon be on its way.
Your order confirmation email will contain your estimated delivery date, any available tracking information, and your order number.
If you can't find it, check your junk folder. If it's not in your junk folder, go to the Account - opens in new window or tab section of My eBay to confirm that your registered email address is correct. You'll also find the information sent in the email in your purchase history - opens in new window or tab order details.
Each item also has its own unique item number. Sometimes called an item ID, the item number identifies each distinct item in your eBay order.
Your PayPal transaction ID
If you paid for your item using PayPal, you'll have a separate PayPal transaction ID in addition to your eBay order details.
You can find your PayPal transaction ID by logging in to your PayPal account and then selecting the specific payment on your account summary page. You won't need this ID on eBay, but it's useful if you need to speak to PayPal about a transaction.
Contact PayPal customer service directly if you have an issue with PayPal.