For new sellers registered as individuals who may experience transaction holds, we've introduced clear criteria for when you can receive your funds within 48 hours of the buyer paying. As you build your sales history and meet these criteria, you'll get paid faster. You can track your progress against these criteria in the Payments tab of Seller Hub or My eBay.

If funds from a recent transaction appear as On hold, it means that although the buyer has paid, the funds aren't yet available for payout.

In most cases, the funds are released from a hold after the buyer has received their item. To check the date when a payment is expected to be available, and for information on any payout holds, select the button below:

Check payment holds

Other types of payment holds

Available funds may be subject to a payout hold – typically, until an issue with your account is resolved. For more assistance if your payouts are showing as blocked, please see our page on getting paid.

If a buyer has reported a problem with an order, a payment dispute hold may be applied to your funds until the dispute or case is resolved. For more help, please see our pages on:

About transaction holds

A transaction hold means that funds from an item you sold have been placed on hold while we ensure the transaction is completed successfully. This helps keep eBay a safe marketplace for buyers and sellers, as well as meet legal and compliance obligations as described in the Payments Terms of Use - opens in new window or tab.

Transaction holds may be applied as a once-off for a specific order (for example, a high-priced item), or may apply to all of a seller's orders for a period of time (for example, new sellers or sellers who had a recent suspension).

In most cases, the hold is only in place to allow time for the buyer to receive their item and report any immediate issues. The funds on hold may be used to refund the buyer for the same transaction, if needed.

Confirming a buyer's received their item

For most orders, tracking information helps determine when funds can be released. Once the buyer's payment is confirmed, we recommend sending your item and uploading tracking within your handling time.

If you choose not to use a tracked service when sending your items, it will generally take longer to receive your funds. For local pickup items, scanning or entering the buyer's pickup code (QR code or 6-digit code) provides delivery confirmation.

Tip
You can use your On hold funds to buy a label on eBay to send your item. All services are fully tracked, and tracking is uploaded automatically.

When funds will be available

You can see when your funds will be released in Seller Hub - opens in new window or tab or My eBay - opens in new window or tab. However, your funds may be unavailable for longer if we have concerns about the order, or your funds could become subject to a payout hold.

Here are some situations where transaction holds could be applied to a seller's funds and when those funds would typically be released.

A new seller registered as an individual

New sellers registered as individuals will typically receive their funds 2 days after delivery confirmation (for tracked items) or 14 days after the buyer pays (for items sent without tracking) while they build a consistent track record. Once they've qualified to receive their funds faster, they'll typically receive their funds within 48 hours of the buyer’s payment.

See example - new seller registered as an individual

Qualifying to get your funds faster - qualifying to get your funds faster

A new seller registered as a business

New sellers registered as a business will receive their funds 24 hours after delivery confirmation (for items sent with a label bought on eBay), or 15 days after the buyer pays (for all other postage methods) while they build a consistent track record.

See example - new seller registered as a business

An occasional seller

Sellers who haven't yet established a strong, consistent track record or who don't have any recent selling history will receive their funds 24 hours after delivery confirmation (for tracked items), or 31 days after the buyer pays (for items sent without tracking).

If you previously qualified to receive your funds faster as a new seller registered as an individual, you may experience this hold if you haven't sold in a while. If you do, you'll receive your funds 2 days after delivery confirmation or 14 days after the buyer pays.

See examples - occasional sellers

Following an account suspension or restriction

Sellers who were restricted or suspended will experience transaction holds for the 30 days after the restriction or suspension is lifted, while we confirm that the items have been successfully delivered. Funds for each of these orders will be available 24 hours after delivery confirmation (for tracked items), or 31 days after the buyer pays (for items sent without tracking).

If you've qualified to receive your funds faster, you may experience this hold if you were restricted or suspended. If you do, you'll receive your funds 2 days after delivery confirmation or 14 days after the buyer pays.

See example - following an account suspension or restriction

Unusual sales from a regular seller

When we notice unusual selling activity on an account, funds for each of a seller's future orders will become available 2 days after delivery confirmation or 31 days after the buyer pays. This helps ensure everything goes smoothly during a period of change, rapid growth in a seller's business, or if a seller is experiencing challenges that affect their buyers' experience. Once we've seen ongoing confirmation of successful deliveries, the seller will no longer experience these holds.

See examples - unusual sales from a regular seller

High-priced items

For certain high-priced items, funds from the order will be placed on hold for 31 days after the transaction date to give the buyer enough time to report any issues after they've received and inspected the item.

See example - high-priced item

A seller who doesn't consistently upload tracking

To help ensure buyers receive valid tracking details, we monitor how many of a seller's orders have tracking uploaded after a tracked delivery service was selected. Sellers who have a valid tracking performance - opens in new window or tab of less than 95% may have funds from their orders placed on hold until a tracking scan from the carrier shows that the item is on its way to the buyer. If no valid tracking is uploaded, funds will be held until 3 days after the latest estimated delivery date has passed.

Holds won't apply to orders where the selected delivery option was local pickup or one of following services:

Australia Post Domestic Regular Letter Untracked
Australia Post Domestic Priority Letter Untracked
Australia Post International Economy Sea
Australia Post International Economy Air
International Economy: untracked

See example - valid tracking performance

Items purchased through Authenticity Guarantee

The funds for items sold with Authenticity Guarantee will be held until the item has been inspected. Once the item is on its way from the authentication centre to the buyer, funds will be available in 24 hours. If the item doesn't pass the inspection, the funds will be held for up to 31 days until the refund and return are resolved. We'll reach out to the seller with more information about the next steps.

See example - Authenticity Guarantee

Extended transaction holds

If we have concerns about an order while it's on its way to the buyer, the funds may be unavailable for longer. Reasons could include discrepancies in tracking information, issues with a seller's account, or simply allowing extra time for the buyer to review their purchase.

If additional action is required from you before held funds can be released, we'll put a banner on your account and contact you through Messages - opens in new window or tab in My eBay with information on how to resolve the issue.

Getting paid