3 min article

False or missing contact information policy

To make sure eBay transactions go smoothly for everyone involved, it is important we can easily communicate with everyone using our website.

As such, we require all eBay members to provide up-to-date and accurate contact information, including name, address and phone number.

Frequently Asked Questions

 

How do I report someone using false contact information?

To report a member who you suspect is using false contact information, please contact eBay with the member's username or email address.

How do I check to make sure my contact information is up-to-date?

You can check your contact information is up-to-date at any time by going to Account and selecting Personal information - opens in new window or tab.

Read our full policy

False or missing contact information policy overview

Falsifying or omitting contact information such as a member's name, address, and/or telephone number when registering on eBay is not permitted. It is also not permitted to use fax or disconnected numbers as a telephone number.

If you believe an eBay member is using false contact information, please report it using the Customer Support link at the bottom of this page.

Violations of this policy may result in a range of actions, including:

  • Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Forfeit of eBay fees on cancelled listings
  • Loss of PowerSeller status

PayPal users - you should also be aware that PayPal may apply similar sanctions for false or missing contact information. For further information, see the PayPal User Agreement - opens in new window or tab.

Some examples

John Smith lives at 10 Main Street. John registers on eBay, but says his name is Bob Jones, and that he lives at 12 Broad Street. John has violated the eBay False or Missing Contact Information policy.

John's brother Jim also lives at 10 Main Street. Jim registers on eBay, using his real name and address, but using an old phone number that no longer works. Jim has violated the eBay False or Missing Contact Information policy.

Why does eBay have this policy?

The success of eBay's marketplace is dependent on trust and transparency. Providing false contact information undermines both of these principles. Further, trading partners need to be able to communicate with each other. False contact information clearly impedes communication between members and increases the likelihood of unpaid items, disputes, negative feedback and other problems.

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