3 min article
Invalid email policy

For the smooth running of our marketplace, it's important that we can easily communicate with all our members, and enable our buyers and sellers to contact each other. As such, every eBay member's account needs to have an associated valid email address.

It is the responsibility of every member to ensure their email account is valid, working, and accepting emails.

Frequently Asked Questions


What happens if email is getting caught in spam filters?

If a spam filter prevents emails from eBay or its members from reaching an email account, the account is considered to have an invalid email address. Please work with your email provider to adjust your spam filters.

What should I do if I get an error message when contacting another eBay member?

If you get an error message after trying to contact another eBay member by email, please report it to us by contacting Customer Support. Please include the error message in your report.

Read our full policy

Invalid email policy overview

A member's account must always have a valid, working email address so the user can be contacted by other eBay members and by eBay. If a spam filter prevents messages from eBay or its members from reaching an account, the account is considered to have an invalid email address. Members need to take steps to ensure their account is valid and working.

Violations of this policy may result in a range of actions, including:

  • Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Forfeit of eBay fees on cancelled listings
  • Loss of PowerSeller status

PayPal users – you should also be aware that PayPal may apply similar sanctions for invalid or dead email addresses. For further information, see the PayPal User Agreement.

Additional information

Members who get an error message when they send a message to another member's email address are most likely contacting an invalid or non-working address. Members are encouraged to report this by contacting Customer Support, and including the error message in their report.

Why does eBay have this policy?

eBay's success is dependent on open communication between members as well as between eBay and its members. Members' valid, working email addresses are essential to that communication.

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