Avoiding fees can include things like making offers to buy or sell outside of eBay, requiring the buyer to make additional purchases, or charging excessive postage charges. Please see our full policy guidelines below for more details on what is considered fee avoidance.
Frequently Asked Questions
How and when can I make a one-time payment?
You can make a one-time payment for your seller fees at any time. Here's how:
- Go to Account in My eBay.
- Look for Payment methods for seller fees, select one-time payment, and enter your payment details.
Read our full policy
Avoiding eBay fees policy overview
Sometimes it's possible for a seller to do things to avoid paying fees, whether deliberately or by mistake.
It's important to remember that if you don't pay your fees, your listing may be ended, and your buying and selling privileges could be limited.
Make sure you follow these guidelines. If you don't, you may be subject to a range of actions. We may limit, restrict or suspend you from buying, selling or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit special account status and any discounts. You may be subject to the application of fees and recovery of our expenses in policy monitoring and enforcement.
What are the guidelines?
Offers outside of eBay
- Listing an item on eBay.com.au (including eBay Motors) with local pickup, and then meeting up with the buyer to complete the sale after they win the auction or use Buy It Now
- Listing a classified ad on eBay and completing a sale with a buyer who has contacted you about the item
- Listing an item and then being paid outside of eBay
- Listing an item and then offering additional items for sale outside of eBay
- Offering related items for sale outside of eBay
- Including contact information within Best Offer, email messages or other communication with an eBay member
See the complete Offers to buy or sell outside of eBay policy for more details.
Links that refer or promote sites or items outside of eBay
- Including links to eBay Stores and items is OK, as long as they're not URL redirects
- Referring to or promoting the seller's individual website (including links to home page URLs that promote websites outside of eBay websites), sales outside of eBay, or other businesses
See the Links policy for more details.
Excessive postage and handling charges
Specify postage costs in your listings. It's against our rules to provide unclear or misleading postage information, or to have unreasonable postage charges.Allowed
- Charging actual postage costs
- Including the cost of packaging materials, insurance costs and delivery
- Including delivery confirmation or similar extra services in the handling cost
- Excessive postage and handling charges
- Charging a separate fee for insurance
- Charging for business-related fees such as employee wages, mileage or storage costs
- Including contradictory or confusing postage terms in your listing
Offering or requiring additional purchases
Offering or requiring the buyer to:
- Make an additional purchase before you will post them the item they originally purchased
- Purchase additional items or quantities from a listing
- Pay an amount beyond the final price and reasonable postage costs
- Sign up for a service with the purchase
- Take any unrelated action (such as pay for a hotel room) as a condition for receiving the item or its benefit (such as free or discounted airfare)
With a multi-quantity listing with variations, sellers can offer variations of the same product in a single listing.Allowed
- Listings with variations can offer a choice of size, colour, scent, quantity, or material as long as the items are otherwise the same.
- Single-item listings for custom made items or services that are created or customised to the buyer's specification. Some examples of this would include made to order clothing, personalised mailing labels or ring re-sizing. All options offered must be provided at no additional charge to the buyer.
- If all of the items in your listing have the same Item Condition, you can have variations for minor condition differences like the same book in Acceptable condition where one has a torn cover and one is an old library copy.
- You can offer parts of a set if all of the individual components are correctly categorised, and your title applies to all of the variations.
- You can offer minor variations to customise an item, like a computer with different memory options.
- Selling different brands or models of an item in a single listing
- Offering a choice between two different items, such as a watch or pair of shoes
- Selling items that would have different item conditions, such as a new and a refurbished laptop, in the same listing
See Listing items with variations for more details.
Email addresses, phone numbers, and domain names in the title, subtitle, images, or item location
Listing contact information (including home page URLs that promote outside-of-eBay websites) in the title, subtitle, item location or images is only allowed when the item for sale is a domain name
Items used to order directly outside of eBay
- Selling old or collectable catalogues from which you can no longer place an order (such as a Sears catalogue from 1931)
- Listing catalogues or other items from which buyers can currently order directly, which could result in sales being completed outside of eBay
See the complete Catalogues policy for more details.
Avoiding reserve fees
If you're listing on eBay.com.au, you can set a reserve price for Motors listings.Allowed
- Using the reserve price option or setting the starting price at a minimum to avoid selling below a certain price
- Using a reserve price to make the item more attractive to buyers
- Not selling an item unless the reserve price has been met
- Sharing the reserve price with your bidders. Sellers don't have to tell buyers what the reserve price is, but they may want to in some cases.
- Lowering or removing a reserve price after bids have been received on an item
- Setting the reserve price at any amount
- Stating the reserve price of the item when the item has not been listed using the reserve price feature
- Cancelling bids and ending a listing early because the seller's price wasn't met
- If listing using the reserve price feature, stating that the high bidder is required to buy the item even if the reserve price hasn't been met
Want ads and trades
- Posting a want ad or advertising a desire to buy or trade items
- Offering a discount to the buyer for using a preferred form of payment
- Charging an additional fee for using standard forms of payment, including PayPal, cheques, money orders, electronic transfers and credit cards
Putting items in the wrong category
- Listing items, such as homes and vehicles, that belong in a flat fee category outside of the appropriate category
Sellers set the listing duration when they create their auction-style or fixed price listing. When the seller submits the listing, the duration is fixed.Allowed
- On rare occasions (such as the result of a site outage), we may extend the duration of a listing
- Extension of the listing duration by the seller, either manually or using automated tools
- You can offer an optional warranty or service (such as installation) to complement the item and provide better service for the buyer, as long as it:
- directly relates to the item and doesn't significantly alter the value
- isn't an additional item
- isn't excessive in price
- doesn't make the listing price artificially low
- Items valued at more than $15 that offer a written warranty or service contract need one of these in the description:
- full text of the written warranty
- a statement explaining how a free copy of the written warranty can be obtained upon request
- a link that takes members to the warranty details
Although there are valid reasons for ending listings early, we'll investigate sellers who abuse this option.
Why does eBay have this policy?
Listings that avoid fees can provide a poor buying experience and put sellers who pay their fees at a disadvantage. These listings affect trust in the eBay marketplace. Also, even though offers to buy or sell outside of eBay aren't always made with the intent to commit fraud, there's always a level of risk involved.