We're doing everything we can to support our buyers and sellers as COVID-19 continues to affect communities and day-to-day life across the country.
Postage & Tracking
- Top postage & tracking articles for you
- Additional support during COVID-19 for buyers and sellers on eBay3 min article
- Buying as a guest2 min article
You can shop for most things on eBay even if you haven't registered for an account, but you'll miss out on the benefits of being a member.
- Get help if you bought as a guest3 min article
If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you're not able to resolve your issue with the seller, we're always available to step in and help.
Postage & Delivery for Buyers
- Tracking your item1 min article
You can follow your package online all the way to your delivery address when the seller uploads tracking information.
- Delivery date options for buyers2 min article
Deliveries may be delayed due to COVID-19. We've adjusted estimated delivery times onsite to take this into account, and to ensure our sellers have more time to fulfil your orders safely.
For more information on how we're supporting and protecting our community at this time, please read our article on Additional support during COVID-19 for buyers and sellers on eBay or visit our COVID-19 update page.
- Postage rates for buyers1 min article
You can find a seller's postage rates in the Postage section of every eBay listing. We always show the postage cost separately to the item cost to make clear exactly how much you're paying for delivery.
- International purchases and postage for buyers3 min article
When shopping on eBay, you'll find items from all over the world. If you buy from an overseas seller, they can deliver to you through regular international postage services, or if they're in the US or UK, they may choose to use eBay's Global Shipping Program (GSP).
- Saving through combined postage2 min article
Most sellers on eBay are happy to post everything to you in the same package if you're buying multiple items from them. You might also get a discount on postage costs because the seller saves money by combining items together.
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- Changing your delivery details after a purchase3 min article
You may be able to change the delivery address or the delivery method you selected for an eBay purchase, but you'll need to contact the seller before they post the item to you.
- Buying with Click & Collect3 min article
With Click & Collect, you can buy on eBay and collect your items from your local Woolworths or Parcelpoint location at a time that suits you. You can also buy items from selected retailers and pick up from their store.
- Buying with local pickup1 min article
Some items that aren't easy to post, such as large pieces of furniture, may be marked as 'Pickup only'. This gives you the chance to inspect the item in person and avoid delivery costs.
Postage for Sellers
- Setting up your postage options2 min article
From sending through the post to arranging a local pickup, there are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.
- Tracking items you've sold1 min article
When you upload tracking information, you provide your buyer with more confidence that their item will reach them, as well as a better buying experience overall.
- Postage rates for sellers1 min article
When a buyer's deciding whether to purchase one of your items, the cost of postage can make a big difference. Offering free postage, or reducing postage charges as much as possible, can help you win over undecided buyers, and grow your business.
- Estimated delivery dates for sellers2 min article
To give eBay sellers and carriers more time to safely fulfil and deliver orders, we are extending the estimated delivery times that are shown to buyers.
For more information on how we're supporting and protecting our community at this time, please read our article on Additional support during COVID-19 for buyers and sellers on eBay or visit our Seller Centre.
- Offering combined postage1 min article
When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.
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- Labels, addressing and packaging tips2 min article
Find out everything you need to know about getting items to your buyers quickly and safely.
- Using our postage calculator2 min article
When you create a listing using the calculated postage option, we use our postage calculator to automatically update the postage charge a buyer sees based on their location, and the details you provide on your package and delivery service.
- Postage discounts3 min article
Offering postage discounts can encourage buyers to add more of your items to their purchase. By setting up postage rules you can automatically apply a discount to the postage cost when a buyer purchases multiple items, or even offer savings on postage as a promotional tool in your listings.
- International postage for sellers3 min article
Selling internationally is a great way to grow your business, and it's easy to get started. Simply add international postage and your listings will become available to millions of eBay buyers worldwide.