Seller Hub gives you useful data and recommendations to help you grow your eBay sales.

Seller Hub tools

Seller Hub gives you tools to:

Manage your orders – Monitor and fulfill paid orders that are ready to ship
Manage your listings – See all your active listings and make improvements so they sell faster
Monitor your business – Select the Performance tab to monitor your sales and costs, traffic and seller level
View payouts – You can view previous payouts, find out when you'll receive your next payout and check if you've any funds on hold

If you have an eBay Store, you'll manage your Store and access all the features of Discounts Manager or Promoted Listings from Seller Hub.

Using Seller Hub

Simply go to Seller Hub - opens in new window or tab and sign in using your eBay username and password.

You'll need to have had at least one sale to use Seller Hub.

The Seller Hub overview page summarises all you need to know about your selling activity, but by selecting the different tabs you'll access a range of different tools and data:

Overview – See a summary view of your Tasks, Orders, Listings and Feedback, along with access to frequently used actions and selling tools
Orders – Take action on orders, including buying postage labels and uploading tracking. You can also review past orders and set up rules for managing returns
Listings – Create and manage listings, individually or in bulk. You can also manage listing templates and create business policy settings
Marketing – Use our tools to build your brand, attract more buyers and sell more per visit. (Some tools are only available to Store subscribers)
Advertising – Create and manage advertising campaigns to reach more buyers and drive sales
Store – Manage all aspects of your eBay Store, including your subscription, Store categories and layout, and promoting your Store. Review your Store traffic stats and get tips on optimising your Store's performance
Performance – Understand your business performance through detailed information on sales, selling costs as a percentage of sales, traffic, buyer traffic source and more. Select the data on the page to drill into in-depth charts and graphs
Research – Get advice for improving your listings, sourcing, pricing, and restocking
Payments – Keep track of all the payouts you receive from your eBay transactions. For more information, see our article on Using the Payments tab in Seller Hub
Reports – Optimise your business with file-based (CSV/XLSX) reports & templates. Get detailed information about your business, and upload new information in bulk. Try reports - opens in new window or tab

You can find out more about Seller Hub in our Seller Centre - opens in new window or tab.

Seller Hub orders download report

The orders report is a CSV (comma-separated) file that contains all of the data that appears on the Seller Hub Manage orders - opens in new window or tab page and more, including a new field showing how much tax eBay collected and remitted for each transaction.

You can easily download the orders report from the Manage orders - opens in new window or tab page by selecting Download report at the top right of the table. This will download all orders in your current results set (e.g. If you have 2,460 orders in your results set, this will download 2,460 orders).

Tip
You can also choose to only download individual orders by checking the boxes next to them and choosing More > Download selected.

If you previously downloaded your orders into CSV files using File Exchange or Selling Manager, you'll find the new report is a little different. Columns have been rearranged, with some being added and some removed. Some column titles have also been updated.

Below, you can see the columns that are in the new orders report plus highlights of what's new in comparison to File Exchange and Selling Manager. Column titles in bold are either new columns, or have been renamed.

Seller Hub orders report

Column title	What's new
Sales Record Number
Order Number
Buyer Username
Buyer Name
Buyer Email
Buyer Note
Buyer Address 1
Buyer Address 2
Buyer City
Buyer State
Buyer Postcode
Buyer Country
Buyer Tax Identifier Name	Buyer Tax Identifier Name indicates the type of tax identification being used for the buyer. Possible values: VATIN
Buyer Tax Identifier Value	Buyer Tax Identifier Value indicates that the taxpayerId value. Example: VATIN number, which is the value-added tax identification number for the buyer. Possible values: 1234566
Post To Name
Post To Phone
Post To Address 1
Post To Address 2
Post To City
Post To State
Post To Postal Code
Post To Country
Item Number
Item Title
Custom Label
Sold Via Promoted Listings
Quantity
Sold For
Postage And Handling
Item Location	Item Location indicates the geographical location of the item (along with the value in the country field). This field provides city, province, state, or similar information. Possible values: Zip Code, City, State, Country.
Item Postcode	The zip code of the physical location of the order line item.
Item Country	The two-letter ISO 3166 code representing the country of the address.

eBay Collect And Remit Tax Rate	The rate used to calculate the tax amount (SalesTaxpercentage).
eBay Collect And Remit Tax Type	The type of tax collected for the transaction Includes types such as VAT, IST, etc.
eBay Reference Name	eBay Reference Name indicates the VAT tax type, which will vary by country/region Possible values: IOSS (or) OSS for EU, VOEC for Norway
eBay Reference Value	eBay Reference Value is the VAT identifier number (VATIN), which will vary by country/region. Possible values: IOSS ID (1234567890123456), Norway VOEC NO: (12345..)
Tax Status	Tax Status indicates if tax is paid. Possible values: VAT Paid
Seller Collected Tax
eBay Collected Tax
Electronic Waste Recycling Fee	Applies to US site only (ebay.com)
Mattress Recycling Fee	Applies to US site only (ebay.com)
Battery Recycling Fee	Specific state legislatures have written laws that require retailers to collect a battery recycling fee on sales of new and used lead acid batteries.
White Goods Disposal Tax	Specific state legislatures have written laws that require retailers to collect a tax for every new white goods item sold by a retailer and sent into the state – e.g. ovens, refrigerators, heaters, washers, etc.
Tyre Recycling Fee	Specific state legislatures have written laws that require retailers to collect a fee designated towards tire recycling.
Additional Fee	See more information on Paying tax on eBay purchases

Total Price
eBay Collected Tax Included in Total	If the value is "Yes" then the "Total Price" column includes eBay collected tax and any fees charged to buyers. If the value is "No" then the "Total Price" column does not include eBay collected tax and any fees charged to buyers.
Payment Method
Commitment Date
Sale Date
Paid On Date
Post By Date
Minimum Estimated Delivery Date
Maximum Estimated Delivery Date
Posted On Date
Feedback Left
Feedback Received
My Item Note
PayPal Transaction ID
Postage Service
Tracking Number
Transaction ID
Variation Details
Global Shipping Program
Global Shipping Reference ID
Click & Collect
Click & Collect Reference Number
eBay Plus
Authenticity Verification Program	New field If the value is "Yes" then the order qualifies for Authenticity Guarantee program. If the value is "No" then the order does not qualify for Authenticity Guarantee program.
Authenticity Verification Status	New field If the value is "Pending" then the inspection check is still not done. If the value is "Passed" then the authenticity check has passed and item will be sent to buyer. If the value is "Failed" then the inspection check has failed and item will be returned back to seller. If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.
Authenticity Verification Outcome Reason	New field If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller. If the value is "Not as described" then the inspection check has failed and item will be returned back to seller. If the value is "Customized" then the inspection check has passed and item will be sent to buyer. If the value is "Miscategorized" then the inspection check has passed and item will be sent to buyer.


eBay Fulfillment Program
Tax City	New field
Tax State	New field
Tax Postcode	New field
Tax Country	New field

Seller Hub orders download report vs. Selling Manager sales history download

Column title	What’s new
Sales Record Number
Order Number	Updated column title Previous title: Order ID
Buyer Username	Updated column title Previous title: User ID
Buyer Name	Updated column title and data change Previous title: Buyer Fullname Data change: Previously this field contained the name of the recipient. In the new report it contains the name of the buyer. The name of the recipient is now shown under the new Ship To Name column.
Buyer Email
Buyer Note
Buyer Address 1
Buyer Address 2
Buyer City
Buyer State
Buyer Postcode
Buyer Country
Buyer Tax Identifier Name	New field Buyer Tax Identifier Name indicates the type of tax identification being used for the buyer. Possible values: VATIN
Buyer Tax Identifier Value	New field Buyer Tax Identifier Value indicates that the taxpayerId value. Example: VATIN number, which is the value-added tax identification number for the buyer. Possible values: 1234566
Post To Name
Post To Phone	Updated column title Previous title: Buyer Phone Number
Post To Address 1
Post To Address 2
Post To City
Post To State
Post To Postal Code
Post To Country
Item Number
Item Title
Custom Label
Sold Via Promoted Listings
Quantity
Sold For	Updated column title Previous title: Sale Price
Postage And Handling
Item Location	New field Item Location indicates the geographical location of the item (along with the value in the country field). This field provides city, province, state, or similar information. Possible values: Zip Code, City, State, Country.
Item Zip Code	New field The zip code of the physical location of the order line item.
Item Country	New field The two-letter ISO 3166 code representing the country of the address.
eBay Collect & Remit tax type	The type of tax collected for the transaction Includes types such as VAT, IST, etc.
eBay Reference Name	New field eBay Reference Name indicates the VAT tax type, which will vary by country/region Possible values: IOSS (or) OSS for EU, VOEC for Norway
eBay Reference Value	New field eBay Reference Value is the VAT identifier number (VATIN), which will vary by country/region. Possible values: IOSS ID (1234567890123456), Norway VOEC NO: (12345..)
Tax Status	New field Tax Status indicates if tax is paid. Possible values: VAT Paid
eBay Collect & Remit tax rate	The rate used to calculate the tax amount.
Seller Collected Tax	New field
eBay Collected Tax	New field
Electronic Waste Recycling Fee	New field Applies to US site only (ebay.com)
Mattress Recycling Fee	New field Applies to US site only (ebay.com)
Battery recycling fee	New field Specific state legislatures have written laws that require retailers to collect a battery recycling fee on sales of new and used lead acid batteries.
White goods disposal tax	New field Specific state legislatures have written laws that require retailers to collect a tax for every new white goods item sold by a retailer and sent into the state – e.g. ovens, refrigerators, heaters, washers, etc.
Tire recycling fee	New field Specific state legislatures have written laws that require retailers to collect a fee designated towards tire recycling.
Additional Fee	See more information on Paying tax on eBay purchases
Total Price
eBay Collected Tax Included in Total	If the value is "Yes" then the "Total Price" column includes eBay collected tax and any fees charged to buyers. If the value is "No" then the "Total Price" column does not include eBay collected tax and any fees charged to buyers.
Payment Method
Sale Date
Paid On Date
Post By Date
Minimum Estimated Delivery Date
Maximum Estimated Delivery Date
Posted On Date
Feedback Left
Feedback Received
My Item Note	Updated column title Previous title: Private Field
PayPal Transaction ID
Postage Service
Tracking Number
Transaction ID
Variation Details
Global Shipping Program
Global Shipping Reference ID
Click & Collect
Click & Collect Reference Number
eBay Plus
Authenticity Verification Program	New field If the value is "Yes" then the order qualifies for Authenticity Guarantee program. If the value is "No" then the order does not qualify for Authenticity Guarantee program.
Authenticity Verification Status	New field If the value is "Pending" then the inspection check is still not done. If the value is "Passed" then the authenticity check has passed and item will be sent to buyer. If the value is "Failed" then the inspection check has failed and item will be returned back to seller. If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.
Authenticity Verification Outcome Reason	New field If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller. If the value is "Not as described" then the inspection check has failed and item will be returned back to seller. If the value is "Customized" then the inspection check has passed and item will be sent to buyer. If the value is "Miscategorized" then the inspection check has passed and item will be sent to buyer.
Insurance	Column removed
Cash on delivery fee	Column removed
Checkout Date	Column removed
Notes to yourself	Column removed
Unique Product Id	Column removed
ProductIDType	Column removed
ProductIDValue	Column removed
ProductIDValue-2	Column removed
Cash on delivery option	Column removed

Sales and selling costs reports

You can now keep track of both your sales and your selling costs from the Sales section of the Performance tab - opens in new window or tab.

To generate a sales and costs report:

Use the drop-down menus at the top of the Sales section - opens in new window or tabto refine your results:
- Choose a time period of your choice for the report (last 31 days, today, this month, last month, this quarter or custom)
- Choose a time period to compare your results to (month over month, year over year, custom or other options)
Select Generate Report.

In the All sales section of your report, you'll see a detailed breakdown of your item sales and postage costs. If you select Promoted listings sales, you can also see what percentage of your total sales came via promoted listings. You can also see how all your sales compare to your selected prior time period.

In the Selling costs section of the report, you can see the amount and the percentage of your selling cost that came from eBay fees and postage labels. If you select the arrow beside eBay fees, you can also see a detailed breakdown of your eBay fees.

If you want to see sales performance insights for individual listings, select Download listings sales report.

Selling tools