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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotion
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Located in: Interlochen, Michigan, United States
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eBay item number:115951340377
Item specifics
- Condition
- ISBN
- 9780071801966
- Book Title
- Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions When the Stakes Are High
- Item Length
- 9.1 in
- Publisher
- Mcgraw-Hill Education
- Publication Year
- 2012
- Format
- Trade Paperback
- Language
- English
- Illustrator
- Yes
- Item Height
- 0.5 in
- Genre
- Health & Fitness, Business & Economics
- Topic
- General, Organizational Development
- Item Width
- 6.1 in
- Item Weight
- 10.2 Oz
- Number of Pages
- 208 Pages
About this product
Product Information
The proven four-step method for improving communicationand managing conflict in any healthcare setting A Doody's Core Title for 2015 The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategiesand techniques for structuring conversations about conflicts and issues in groups large and small. "A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting." -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital "Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams." -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc. "During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works " -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health "The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril." -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071801960
ISBN-13
9780071801966
eBay Product ID (ePID)
117297695
Product Key Features
Book Title
Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions When the Stakes Are High
Format
Trade Paperback
Language
English
Topic
General, Organizational Development
Publication Year
2012
Illustrator
Yes
Genre
Health & Fitness, Business & Economics
Number of Pages
208 Pages
Dimensions
Item Length
9.1 in
Item Height
0.5 in
Item Width
6.1 in
Item Weight
10.2 Oz
Additional Product Features
Intended Audience
Trade
Lc Classification Number
Ra971.35
Table of Content
PART ONE: Introductions CHAPTER 1: Welcome to The Exchange at St. Sonia's CHAPTER 2: The Exchange: A Proven Approach to Conflict Resolution PART TWO: The Four-Stage Exchange Model CHAPTER 3: The Exchange, Stage One: The Private Meetings CHAPTER 4: The Exchange, Stage Two: Developing the Agenda CHAPTER 5: The Exchange, Stage Three: The Joint Meeting CHAPTER 6: The Exchange, Stage Four: Problem Solving PART THREE: Using The Exchange in the Workplace CHAPTER 7: The Classic Exchange: One Manager, Two Employees CHAPTER 8: Adapting The Exchange to Manage a Disruptive Employee CHAPTER 9: The Exchange Aikidoist: How to Use the Techniques When You Are Attacked CHAPTER 10: Using The Exchange to Coach an Employee When Bosses Are Bullies CHAPTER 11: Using The Exchange Techniques with Patients CHAPTER 12: The Exchange and Patients' Families CHAPTER 13: Using The Exchange in Group Conflicts PART FOUR: Beyond The Workplace CHAPTER 14: Using The Exchange Techniques on Yourself CHAPTER 15: The Exchange: Will It Work at Home? CHAPTER 16: Epilogue at St. Sonia's Hospital Appendixes APPENDIX A: Communication Skills for the Exchange APPENDIX B: Sentinel Event Alert July 9, 2008, Issue 40 REFERENCES Index
Copyright Date
2013
Lccn
2012-034078
Item description from the seller
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eBay item number:115951340377
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Interlochen, Michigan, United States
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