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Restaurant Service Basics by Dahmer, Sondra J.; Kahl, Kurt W.
by Dahmer, Sondra J.; Kahl, Kurt W. | PB | VeryGood
US $8.28
ApproximatelyAU $12.73
Condition:
“May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend ”... Read moreabout condition
Very good
A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections.
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- Buy It NowRestaurant Service Basics by Dahmer, Sondra J.; Kahl, Kurt W.
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Estimated between Mon, 11 Aug and Fri, 15 Aug to 94104
Located in: Aurora, Illinois, United States
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eBay item number:145103521131
Item specifics
- Condition
- Very good
- Seller notes
- Binding
- Paperback
- Weight
- 1 lbs
- Product Group
- Book
- IsTextBook
- Yes
- ISBN
- 9780471402411
About this product
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0471402419
ISBN-13
9780471402411
eBay Product ID (ePID)
1927359
Product Key Features
Edition
5
Book Title
Restaurant Service Basics
Number of Pages
208 Pages
Language
English
Publication Year
2001
Topic
Industries / Hospitality, Travel & Tourism
Illustrator
Yes
Genre
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.3 in
Item Weight
10.5 Oz
Item Length
9.3 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
LCCN
2001-026194
Reviews
"...packed with information and tips, it is an ideal tool that can lead to excellent restaurant service." (Hospitality, May 2002)
Dewey Edition
22
Dewey Decimal
642/.6
Table Of Content
Preface.Purpose of This Book.A Special Thank-you.1. The Server.Advantages of the Position.Qualifications for the Job.Personal Appearance on the Job.Your Role in the Restaurant Organization.Teamwork with Co-workers and Supervisors.Current Issues Regarding Restaurant Employment.Questions.Projects.2. Types of Table Service and Settings.French Service.Russian Service.English Service.American Service.Banquet Service.Family-Style Service.Buffets.Salad Bars, Oyster Bars, and Dessert Tables.Smorgasbords.Questions.Projects.3. Before the Guests Arrive.Station Assignments.Dining Room Preparation.Studying the Menu.Closing the Dining Room.Questions.Projects.4. Initiating the Service.Seating Guests.Approaching the Guests.Taking Orders.Appropriate Topics of Conversation.Answering Questions.Making Suggestions.Timing the Meal.Placing Orders in the Kitchen.Picking Up Orders from the Kitchen.Questions.Projects.5. Serving the Meal.Serving Tables and Booths.Efficiency When Serving.Handling Unusual Circumstances.The Guest Check and Payment.Receiving the Tip.Questions.Projects.6. Safety, Sanitation, and Emergency Procedures.Safety: Preventing Accidents.Sanitation Responsibilities.Emergency Procedures.Questions.Projects.7. Handling Service with a Computer System.Computers in Restaurants.Computer Hardware Used by Servers.Taking Orders Using a Computer System.Getting Orders to and from the Bar and Kitchen.Completing Each Transaction.Closing at the End of the Day.Advantages and Disadvantages of a Computer System.Questions.Projects.8. Wine and Bar Service.Significance of Serving Wine, Beer, and Liquor.The Concern Over Serving Alcohol in Restaurants.Wine Service.Beer Service.Liquor Service.Mocktails.Questions.Projects.Case Problems.Case 1. Initiating the Service.Case 2. A Sensitive Situation.Case 3. Handling Harassment.Case 4. A Bad Suggestion.Server Quiz.Part A: Completion.Part B: Multiple Choice.Glossary.Selected References.Art Credits.Index.
Synopsis
The essential guide to service skills and techniques that guarantee success Preferences in cuisine may vary, but the demand for great service-the keystone of any restaurant's success-never fades. This concise yet comprehensive guide helps restaurant managers and staffs in all types of dining establishments provide first-rate food and beverage service to every customer and create an excellent dining experience. Restaurant Service Basics takes a practical approach to service training. It discusses different types of service, including French, American, English, Russian, family-style, banquet, and more. With clear, step-by-step instructions, it demonstrates the technical skills associated with American service. It shows restaurant professionals and trainees the proper ways to: * Greet and seat guests * Take orders and answer questions * Serve food and beverages, and time the meal * Present the check and accept payment * Respond to emergency situations, such as power outages and guest injury * Use the computer system to support service * Serve alcoholic beverages Supplemented with helpful photos and drawings that illustrate everything from napkin folding to taking orders by computer, Restaurant Service Basics gives servers the knowledge and skills they need to satisfy customers, increase gratuities, and develop a faithful clientele that keeps coming back for more., The essential guide to service skills and techniques that guarantee success Preferences in cuisine may vary, but the demand for great service-the keystone of any restaurant's success-never fades. This concise yet comprehensive guide helps restaurant managers and staffs in all types of dining establishments provide first-rate food and beverage service to every customer and create an excellent dining experience. Restaurant Service Basics takes a practical approach to service training. It discusses different types of service, including French, American, English, Russian, family-style, banquet, and more. With clear, step-by-step instructions, it demonstrates the technical skills associated with American service. It shows restaurant professionals and trainees the proper ways to: Greet and seat guests Take orders and answer questions Serve food and beverages, and time the meal Present the check and accept payment Respond to emergency situations, such as power outages and guest injury Use the computer system to support service Serve alcoholic beverages Supplemented with helpful photos and drawings that illustrate everything from napkin folding to taking orders by computer, Restaurant Service Basics gives servers the knowledge and skills they need to satisfy customers, increase gratuities, and develop a faithful clientele that keeps coming back for more., Good service is vital to the success of any restaurant. This volume of the Wiley Restaurant Basics Series gives restaurant managers and waitstaff the knowledge they need to provide great service and create an excellent dining experience that will help build customer loyalty. .
LC Classification Number
TX925.D33 2002
Item description from the seller
Seller feedback (5,699,503)
- c***m (423)- Feedback left by buyer.Past 6 monthsVerified purchaseWOW!; I cannot believe this 3 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 05/05, Mon, Received 05/08, Thu to Hawaii using free shipping; USPS Ground Mail, Book in Excellent Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!The Internment of Japanese Americans During World War II (#146005407795)
- v***v (2062)- Feedback left by buyer.Past monthVerified purchaseAlthough this book was not as described, with no picture of it in the listing, the seller communicated well and quickly gave me a full refund while letting me keep it. The minimal packaging left the book a bit vulnerable (typical for ThriftBooks), but it did arrive safely and timely. As usual, it’s hit or miss with this seller, but often times you can get great values, and their customer service is always very good. Many other sellers with millions of transactions don’t even communicate.
- 2***j (113)- Feedback left by buyer.Past monthVerified purchaseI've ordered several items from this vendor now and they've always been what they were advertised as. This was no exception. Both discs were in great shape as well as their jewel cases. Delivery is good, packaging is simple but effective for what you're paying and I haven't had any get damaged. Will keep buying from this vendor because of the results so far and good prices, too.
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Seller feedback (5,699,503)
- c***m (423)- Feedback left by buyer.Past 6 monthsVerified purchaseWOW!; I cannot believe this 3 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 05/05, Mon, Received 05/08, Thu to Hawaii using free shipping; USPS Ground Mail, Book in Excellent Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!The Internment of Japanese Americans During World War II (#146005407795)
- v***v (2062)- Feedback left by buyer.Past monthVerified purchaseAlthough this book was not as described, with no picture of it in the listing, the seller communicated well and quickly gave me a full refund while letting me keep it. The minimal packaging left the book a bit vulnerable (typical for ThriftBooks), but it did arrive safely and timely. As usual, it’s hit or miss with this seller, but often times you can get great values, and their customer service is always very good. Many other sellers with millions of transactions don’t even communicate.
- 2***j (113)- Feedback left by buyer.Past monthVerified purchaseI've ordered several items from this vendor now and they've always been what they were advertised as. This was no exception. Both discs were in great shape as well as their jewel cases. Delivery is good, packaging is simple but effective for what you're paying and I haven't had any get damaged. Will keep buying from this vendor because of the results so far and good prices, too.