Picture 1 of 1
Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients by
Condition:
3 available
Postage:
International delivery of items may be subject to customs processing and additional charges.
Located in: Melbourne, Australia
Delivery:
Estimated between Tue, 28 May and Mon, 10 Jun to 43230
Please allow additional time if international delivery is subject to customs processing.
Returns:
Payments:
4 payments of AU $50.52. Learn moreSee terms and apply now for Afterpay - opens in a new window or tab
Shop with confidence
Registered as a business seller
Seller assumes all responsibility for this listing.
eBay item number:145268842114
Item specifics
- Condition
- ISBN-13
- 9780787941581
- Book Title
- Managing Patient Expectations
- ISBN
- 9780787941581
- Publication Year
- 1998
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Managing Patient Expectations: the Art of Finding and Keeping Loyal Patients
- Item Height
- 236mm
- Publisher
- John Wiley & Sons Inc
- Item Width
- 161mm
- Subject
- Healthcare System
- Item Weight
- 540g
- Number of Pages
- 304 Pages
About this product
Product Information
Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book fills a huge void in the areas of medical education andthe delivery of patient service. The clear advice about how toidentify and respond to patient needs and preferences is essentialreading for physicians and those who work with them. If thepersonal rewards of medicine are important to you, read thisbook. --Joseph A. Lieberman, III, chairman, department of family andcommunity medicine, clinical professor of family medicine, ThomasJefferson University This important resource describes how to develop the qualities ofunderstanding, empathy, and compassion that help to meet and exceedpatient expectations. Managing Patient Expectations is filled withrealistic and cost-effective strategies for maintaining patientsatisfaction, creating loyalty, and increasing referrals. SusanKeane Baker explains how to find out what patients really think andhow physicians can best respond in a variety of situations.Co-published with the Healthcare Assembly Press.
Product Identifiers
Publisher
John Wiley & Sons Inc
ISBN-13
9780787941581
eBay Product ID (ePID)
96293195
Product Key Features
Publication Name
Managing Patient Expectations: the Art of Finding and Keeping Loyal Patients
Format
Hardcover
Language
English
Subject
Healthcare System
Publication Year
1998
Type
Textbook
Number of Pages
304 Pages
Dimensions
Item Height
236mm
Item Width
161mm
Item Weight
540g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax number:
- AU 82107909133
- GB 293967539
Seller assumes all responsibility for this listing.
eBay item number:145268842114
Postage and handling
Item location:
Melbourne, Australia
Posts to:
Worldwide
Excludes:
Afghanistan, Algeria, Angola, Anguilla, Belarus, Benin, Bolivia, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Comoros, Côte d'Ivoire (Ivory Coast), Democratic People's Republic of Korea, Democratic Republic of the Congo, Djibouti, Dominica, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Guiana, French Polynesia, Gabon Republic, Gambia, Ghana, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Ireland, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Mongolia, Morocco, Mozambique, Namibia, New Caledonia, Nicaragua, Niger, Nigeria, Panama, Papua New Guinea, Puerto Rico, Republic of the Congo, Reunion, Russian Federation, Rwanda, Saint Helena, Senegal, Seychelles, Sierra Leone, Somalia, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Tuvalu, Uganda, Ukraine, United Kingdom, Vanuatu, Venezuela, Virgin Islands (U.S.), Western Sahara, Western Samoa, Yemen, Zambia, Zimbabwe
Postage and handling | Each additional item | To | Service | Delivery*See delivery notes |
---|---|---|---|---|
Free postage | Free | United States | International Standard : tracked-no signature (7 to 15 business days) | Estimated between Tue, 28 May and Mon, 10 Jun to 43230 |
Handling time |
---|
Will usually post within 10 business days of receiving cleared payment. |
Taxes |
---|
Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales tax for an item #145268842114
Sales tax for an item #145268842114
Seller collects sales tax for items posted to the following states:
State | Sales tax rate |
---|
Return policy
Item must be returned within |
---|
30 days after the buyer receives it |
The buyer is responsible for return postage costs.
You must return items in their original packaging and in the same condition as when you received them. If you don't follow our item condition policy for returnsitem condition policy for returns, you may not receive a full refund.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. More information at returnsreturns - opens in a new window or tab.
Payment details
Payment methods
Popular categories from this Store
Seller Feedback (1,427,211)
r***g (708)- Feedback left by buyer.
Past 6 months
Verified purchase
Always happy with the Nile's service. Whilst dispatch can take longer than others, books are sourced at a great price from locations worldwide and from prior experience I know to order in advance. I ordered three expensive textbooks for uni, two weeks later they were dispatched and the next day received - all earlier than expected timeframe. Packaged very well, books intact. Great seller, updated tracking and items as described. A+++
a***e (167)- Feedback left by buyer.
Past month
Verified purchase
+++++ fantastic communication, provided updates, tracking numbers and their support throughout the purchase via direct messaging was quick and helpful. Items arrived exactly as described in a wonderfully secure package to prevent any shipment damage. My now go to seller for media. Cannot praise and recommend thenilestore highly enough! Thank you for a brilliant buying experience! +++++
k***c (348)- Feedback left by buyer.
Past 6 months
Verified purchase
Great selection and prices on books. Delivery exactly as described, well packaged and good communication. Have used seller before and will continue to use
Product ratings and reviews
More to explore:
- Management School Revised Edition,
- Management School Textbooks & Study Guides,
- Adult Learning and University Management Books,
- Management Textbook Adult Learning & University Books,
- Management Paperback School Textbooks & Study Guides,
- Management School Textbooks & Study Guides in English,
- Management School Textbooks & Study Guides in Czech,
- Management Paperback School Textbooks & Study Guides in Czech,
- Management International Edition School Textbooks & Study Guides,
- Non-Fiction For Dummies Management Techniques Fiction & Non-Fiction Books