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Working the Phones: Control and Resistance in Call Centres (Wildcat)
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Located in: Los Angeles, CA, United States
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eBay item number:145663495030
Item specifics
- Condition
- EAN
- 9780745399065
- UPC
- 9780745399065
- ISBN
- 9780745399065
- MPN
- N/A
- Book Title
- Working the Phones: Control and Resistance in Call
- Item Length
- 21.3 cm
- Subject Area
- Social Work
- Publication Name
- Working the Phones: Control and Resistance in Call Centres
- Publisher
- Pluto Press
- Subject
- Anthropology
- Publication Year
- 2016
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Item Height
- 215mm
- Item Width
- 135mm
- Item Weight
- 262g
- Number of Pages
- 208 Pages
About this product
Product Information
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* *Winner of the 2016 Labor History Best Book prize* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. By applying a sophisticated, radical analysis to a thoroughly international 21st century phenomenon, Working the Phones presents a window onto the methods of resistance that are developing on our office floors, and considers whether there is any hope left for the modern worker today.
Product Identifiers
Publisher
Pluto Press
ISBN-13
9780745399065
eBay Product ID (ePID)
228285639
Product Key Features
Subject Area
Social Work
Publication Name
Working the Phones: Control and Resistance in Call Centres
Format
Paperback
Language
English
Subject
Anthropology
Publication Year
2016
Type
Textbook
Number of Pages
208 Pages
Dimensions
Item Height
215mm
Item Width
135mm
Item Weight
262g
Additional Product Features
Series Title
Wildcat
Country/Region of Manufacture
United Kingdom
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:145663495030
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3***l (230)- Feedback left by buyer.
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Ultimate find, I was looking for one of these for a long time, and when I found this one I had no hesitation in purchasing it, the seller was extremely helpful and communicated very well. The price with the postage was very reasonable and when I got it home the item looked better in person than it did in the picture
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Rare book - particularly in new condition - listed at a reasonable price, which included postage. Packaged fairly securely - and arrived in perfect condition. Happy to have found a copy - and with the order overall.
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Excellent quality, fast post, well packaged, AMAZING price, outstanding customer service, highly recommended seller 👌 Thank you so much 🙂 I look forward to buying from you again in the near future 🙏