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The Customer Comes Second: Put Your People First and Watch 'em Kick Butt by Hal
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Located in: Melbourne, Australia
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Estimated between Mon, 1 Jul and Mon, 15 Jul to 43230
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eBay item number:145759368196
Item specifics
- Condition
- ISBN-13
- 9780060526566
- Book Title
- The Customer Comes Second
- ISBN
- 9780060526566
- Publication Year
- 2011
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
- Item Height
- 229mm
- Publisher
- Harpercollins Publishers Inc
- Item Width
- 152mm
- Subject
- Business
- Item Weight
- 458g
- Number of Pages
- 304 Pages
About this product
Product Information
Tom Peters says Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium. The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 billion. In this classic on counterintuitive management practice, the entrepreneurial genius and visionary leader of Rosenbluth International shows you how to use exceptional service to win in any industry! This insightful and compelling book reveals new ideas for hiring, motivating and managing employees, and shows how best to integrate technological innovation and creative solutions into the everyday work experience to ensure that your employees -- your company's greatest asset -- win you the best customers and propel your business to the greatest heights of success. Rosenbluth's tried and tested methods show you how to build highly effective teams, inspire loyalty and initiative, and turn your workplace into a hotbed of synergy where people produce consistently incredible results. For more than ten years, the strategies and ideas in this book have galvanized CEOs, entrepreneurs and managers everywhere, making fans of business leaders and thinkers like Jeff Greenfield, Scott McNealy and many others. These secrets continue to prove themselves today as Rosenbluth International has rapidly emerged as the foremost travel management company since its industry's devastation following 9/11. Find out how Hal Rosenbluth's winning ideas can transform you and your company: by putting your customer second, you're guaranteed to win!
Product Identifiers
Publisher
Harpercollins Publishers Inc
ISBN-13
9780060526566
eBay Product ID (ePID)
106496499
Product Key Features
Publication Name
The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
Format
Hardcover
Language
English
Subject
Business
Publication Year
2011
Type
Textbook
Number of Pages
304 Pages
Dimensions
Item Height
229mm
Item Width
152mm
Item Weight
458g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax number:
- AU 82107909133
- GB 293967539
Seller assumes all responsibility for this listing.
eBay item number:145759368196
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Item location:
Melbourne, Australia
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| Postage and handling | Each additional item | To | Service | Delivery*See delivery notes |
|---|---|---|---|---|
| Free postage | Free | United States | International Standard : tracked-no signature (7 to 15 business days) | Estimated between Mon, 1 Jul and Mon, 15 Jul to 43230 |
| Handling time |
|---|
| Will usually post within 10 business days of receiving cleared payment. |
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Sales tax for an item #145759368196
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Great product arrived in perfect condition as in the photos includes a good range of colours in the set for a full realisation of lots of skintone combinations. Was a great price very well packed very quick delivery good communication very happy with my purchase A + highly recommend this seller. 😀
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Always happy with the Nile's service. Whilst dispatch can take longer than others, books are sourced at a great price from locations worldwide and from prior experience I know to order in advance. I ordered three expensive textbooks for uni, two weeks later they were dispatched and the next day received - all earlier than expected timeframe. Packaged very well, books intact. Great seller, updated tracking and items as described. A+++
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