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“Read 1 time through. Has some book mark gaps from the read through. Few creases on spine from read ”... Read moreabout condition
Very good
A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections.
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Located in: Racine, Wisconsin, United States
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eBay item number:146593632661
Item specifics
- Condition
- Very good
- Seller notes
- ISBN
- 9780544114449
About this product
Product Identifiers
Publisher
HarperCollins
ISBN-10
0544114442
ISBN-13
9780544114449
eBay Product ID (ePID)
159859579
Product Key Features
Book Title
Good Jobs Strategy : How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
Number of Pages
240 Pages
Language
English
Publication Year
2014
Topic
Leadership, Management, Labor, Workplace Culture
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
1 in
Item Weight
14.7 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2013-032234
Dewey Edition
23
Reviews
"In this brilliantly conceived and written book, Zeynep Ton shows that companies that view their workforce as an asset to be maximized rather than a cost to be minimized, have both happier workers and better business results. This book is a 'must read' for anyone that wants to think creatively about how they manage their workforce." --Marshall Fisher, professor at The Wharton School and co-author of The New Science of Retailing "Using years of research and analysis, Zeynep Ton has proven what great leaders know instinctively--an engaged, well-paid workforce that is treated with dignity and respect creates outsized returns for investors. She demonstrates that the race to the bottom in retail employment doesn't have to be the only game being played. In fact, The Good Jobs Strategy shows that smart business leaders can create great shareholder value while creating good jobs." --José Alvarez, senior lecturer at Harvard Business School and former president and CEO of Stop & Shop "Stop the presses. Tear out the front page. Employers can increase profits by paying their employees more and treating them better. Raising wages and improving working conditions is not just a matter of public policy. The private sector itself can make a huge difference. Everyone who cares about good jobs--and especially every CEO--needs to read this highly informative and thoroughly readable book." --Peter Edelman, professor of law at Georgetown Law Center and author of So Rich, So Poor: Why It's So Hard to End Poverty in America "In The Good Jobs Strategy, Zeynep Ton offers insights into how successful companies utilize operational excellence to thrive, and she reminds us that the spirit and culture of an organization--that sparkle in the eye--comes only from fully engaged employees." --Michael Eskew, former CEO of UPS, "In this brilliantly conceived and written book, Zeynep Ton shows that companies that view their workforce as an asset to be maximized rather than a cost to be minimized, have both happier workers and better business results. This book is a 'must read' for anyone that wants to think creatively about how they manage their workforce." --Marshall Fisher, professor at The Wharton School and co-author of The New Science of Retailing "Using years of research and analysis, Zeynep Ton has proven what great leaders know instinctively--an engaged, well-paid workforce that is treated with dignity and respect creates outsized returns for investors. She demonstrates that the race to the bottom in retail employment doesn't have to be the only game being played. In fact, The Good Jobs Strategy shows that smart business leaders can create great shareholder value while creating good jobs." --José Alvarez, senior lecturer at Harvard Business School and former president and CEO of Stop & Shop "Stop the presses. Tear out the front page. Employers can increase profits by paying their employees more and treating them better. Raising wages and improving working conditions is not just a matter of public policy. The private sector itself can make a huge difference. Everyone who cares about good jobs--and especially every CEO--needs to read this highly informative and thoroughly readable book." --Peter Edelman, professor of law at Georgetown Law Center and author of So Rich, So Poor: Why It's So Hard to End Poverty in America "In The Good Jobs Strategy , Zeynep Ton offers insights into how successful companies utilize operational excellence to thrive, and she reminds us that the spirit and culture of an organization--that sparkle in the eye--comes only from fully engaged employees." --Michael Eskew, former CEO of UPS, "In this brilliantly conceived and written book, Zeynep Ton shows that companies that view their workforce as an asset to be maximized rather than a cost to be minimized, have both happier workers and better business results. This book is a 'must read' for anyone that wants to think creatively about how they manage their workforce." --Marshall Fisher, professor at The Wharton School and co-author of The New Science of Retailing "Using years of research and analysis, Zeynep Ton has proven what great leaders know instinctively--an engaged, well-paid workforce that is treated with dignity and respect creates outsized returns for investors. She demonstrates that the race to the bottom in retail employment doesn't have to be the only game being played. In fact, The Good Jobs Strategy shows that smart business leaders can create great shareholder value while creating good jobs." --Jos Alvarez, senior lecturer at Harvard Business School and former president and CEO of Stop & Shop "Stop the presses. Tear out the front page. Employers can increase profits by paying their employees more and treating them better. Raising wages and improving working conditions is not just a matter of public policy. The private sector itself can make a huge difference. Everyone who cares about good jobs--and especially every CEO--needs to read this highly informative and thoroughly readable book." --Peter Edelman, professor of law at Georgetown Law Center and author of So Rich, So Poor: Why It's So Hard to End Poverty in America "In The Good Jobs Strategy , Zeynep Ton offers insights into how successful companies utilize operational excellence to thrive, and she reminds us that the spirit and culture of an organization--that sparkle in the eye--comes only from fully engaged employees." --Michael Eskew, former CEO of UPS, "In this brilliantly conceived and written book, Zeynep Ton shows that companies that view their workforce as an asset to be maximized rather than a cost to be minimized, have both happier workers and better business results. This book is a 'must read' for anyone that wants to think creatively about how they manage their workforce." --Marshall Fisher, professor at The Wharton School and co-author of The New Science of Retailing "Using years of research and analysis, Zeynep Ton has proven what great leaders know instinctively--an engaged, well-paid workforce that is treated with dignity and respect creates outsized returns for investors. She demonstrates that the race to the bottom in retail employment doesn't have to be the only game being played. In fact, The Good Jobs Strategy shows that smart business leaders can create great shareholder value while creating good jobs." --José Alvarez, senior lecturer at Harvard Business School and former president and CEO of Stop & Shop "Stop the presses. Tear out the front page. Employers can increase profits by paying their employees more and treating them better. Raising wages and improving working conditions is not just a matter of public policy. The private sector itself can make a huge difference. Everyone who cares about good jobs--and especially every CEO--needs to read this highly informative and thoroughly readable book." --Peter Edelman, professor of law at Georgetown Law Center and author of So Rich, So Poor: Why It's So Hard to End Poverty in America "In The Good Jobs Strategy , Zeynep Ton offers insights into how successful companies utilize operational excellence to thrive, and she reminds us that the spirit and culture of an organization--that sparkle in the eye--comes only from fully engaged employees." --Michael Eskew, former CEO of UPS, "In this brilliantly conceived and written book, Zeynep Ton shows that companies that view their workforce as an asset to be maximized rather than a cost to be minimized, have both happier workers and better business results. This book is a 'must read' for anyone that wants to think creatively about how they manage their workforce." -Marshall Fisher, professor at The Wharton School and co-author of The New Science of Retailing "Using years of research and analysis, Zeynep Ton has proven what great leaders know instinctively-an engaged, well-paid workforce that is treated with dignity and respect creates outsized returns for investors. She demonstrates that the race to the bottom in retail employment doesn't have to be the only game being played. In fact, The Good Jobs Strategy shows that smart business leaders can create great shareholder value while creating good jobs." -José Alvarez, senior lecturer at Harvard Business School and former president and CEO of Stop & Shop "Stop the presses. Tear out the front page. Employers can increase profits by paying their employees more and treating them better. Raising wages and improving working conditions is not just a matter of public policy. The private sector itself can make a huge difference. Everyone who cares about good jobs-and especially every CEO-needs to read this highly informative and thoroughly readable book." -Peter Edelman, professor of law at Georgetown Law Center and author of So Rich, So Poor: Why It's So Hard to End Poverty in America "In The Good Jobs Strategy , Zeynep Ton offers insights into how successful companies utilize operational excellence to thrive, and she reminds us that the spirit and culture of an organization-that sparkle in the eye-comes only from fully engaged employees." -Michael Eskew, former CEO of UPS
TitleLeading
The
Dewey Decimal
658.3/01
Table Of Content
Introductionix 1. An Unnecessary Sacrifice1 2. Great Operations Need Great People18 3. The Penalties of Going Cheap on Retail Labor37 4. Model Retailers: Who Knew It Could Be This Good?55 5. Offer Less74 6. Standardize and Empower99 7. Cross-Train129 8. Operate with Slack153 9. Seizing Strategic Opportunities173 10. Values and Constraints191 Acknowledgments208 Notes213 Index223 About the Author228
Synopsis
A research-backed clarion call to CEOs and managers, making the controversial case that good, well-paying jobs are not only good for workers and for society--they're good for business, too., Almost one in four American working adults has a job that pays less than a living wage. Conven-tional wisdom says that's how the world has to work. Bad jobs with low wages, minimal benefits, little training, and chaotic schedules are the only way companies can keep costs down and prices low. If companies were to offer better jobs, cus-tomers would have to pay more or companies would have to make less. But in The Good Jobs Strategy , Zeynep Ton, a professor at the MIT Sloan School of Management, makes the compelling case that even in low-cost settings, leaving employees behind--with bad jobs--is a choice, not a necessity. Drawing on more than a decade of research, Ton shows how operational excellence enables companies to of-fer the lowest prices to customers while ensuring good jobs for their employees and superior results for their investors. Ton describes the elements of the good jobs strategy in a variety of successful companies around the world, including Southwest Airlines, UPS, Toyota, Zappos, and In-N-Out Burger. She focuses on four model retailers--Costco, Merca-dona, Trader Joe's, and QuikTrip--to demonstrate the good jobs strategy at work and reveals four choices that have transformed these compa-nies' high investment in workers into lower costs, higher profits, and greater customer sat-isfaction. Full of surprising, counterintuitive insights, the book answers questions such as: How can offering fewer products increase customer sat-isfaction? Why would having more employees than you need reduce costs and boost profits? How can companies simultaneously standardize work and empower employees? The Good Jobs Strategy outlines an invaluable blueprint for any organization that wants to pur-sue a sustainable competitive strategy in which everyone--employees, customers, and investors--wins., Almost one in four American working adults has a job that pays less than a living wage. Conventional wisdom says that's how the world has to work. Bad jobs with low wages, minimal benefits, little training, and chaotic schedules are the only way companies can keep costs down and prices low. If companies were to offer better jobs, customers would have to pay more or companies would have to make less. But in The Good Jobs Strategy , Zeynep Ton, a professor at the MIT Sloan School of Management, makes the compelling case that even in low-cost settings, leaving employees behind--with bad jobs--is a choice, not a necessity. Drawing on more than a decade of research, Ton shows how operational excellence enables companies to offer the lowest prices to customers while ensuring good jobs for their employees and superior results for their investors. Ton describes the elements of the good jobs strategy in a variety of successful companies around the world, including Southwest Airlines, UPS, Toyota, Zappos, and In-N-Out Burger. She focuses on four model retailers--Costco, Mercadona, Trader Joe's, and QuikTrip--to demonstrate the good jobs strategy at work and reveals four choices that have transformed these companies' high investment in workers into lower costs, higher profits, and greater customer satisfaction. Full of surprising, counterintuitive insights, the book answers questions such as: How can offering fewer products increase customer satisfaction? Why would having more employees than you need reduce costs and boost profits? How can companies simultaneously standardize work and empower employees? The Good Jobs Strategy outlines an invaluable blueprint for any organization that wants to pursue a sustainable competitive strategy in which everyone--employees, customers, and investors--wins.
LC Classification Number
HD5724.T63 2014
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Seller feedback (286)
- *****- Feedback left by buyer.Past yearVerified purchaseFast shipping, well packaged, just as described, great value.
- *****- Feedback left by buyer.Past monthVerified purchaseFast shipping and product as described!
- *****- Feedback left by buyer.Past 6 monthsVerified purchaseThe books were well-packed and were shipped quickly. Would purchase from the seller again. Great transaction!