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Customer Experience Manual, The: How to design, measure and improve customer exp
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Located in: Melbourne, Australia
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Estimated between Mon, 17 Jun and Mon, 1 Jul to 43230
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eBay item number:155974736837
Item specifics
- Condition
- ISBN-13
- 9781292148465
- Book Title
- Customer Experience Manual, The
- ISBN
- 9781292148465
- Publication Year
- 2016
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- The Customer Experience Book: How to design, measure and improve customer experience in your business
- Item Height
- 234mm
- Publisher
- Pearson Education Limited
- Item Width
- 155mm
- Subject
- Management
- Item Weight
- 360g
- Number of Pages
- 232 Pages
About this product
Product Information
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: Why customer experience is so important in business - and how it applies to you How to use customer experience tools in your business - step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical how-to guidance, there will be a range of examples of 'thinking differently' about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.
Product Identifiers
Publisher
Pearson Education Limited
ISBN-13
9781292148465
eBay Product ID (ePID)
224171644
Product Key Features
Publication Name
The Customer Experience Book: How to design, measure and improve customer experience in your business
Format
Paperback
Language
English
Subject
Management
Publication Year
2016
Type
Textbook
Number of Pages
232 Pages
Dimensions
Item Height
234mm
Item Width
155mm
Item Weight
360g
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
Value Added Tax number:
- AU 82107909133
- GB 293967539
Seller assumes all responsibility for this listing.
eBay item number:155974736837
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Item location:
Melbourne, Australia
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| Postage and handling | Each additional item | To | Service | Delivery*See delivery notes |
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