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Relatively easy to install. Nice features on the battery backup control panel. Instructions and website are a good source of extra information and additional instructions. Seems to be well made and sturdy. I've only been using this system for a few weeks so it's really too early to tell how it will perform in a crisis. I'll find out this spring when the waters really start coming in to my sump pumps. Only minor complaint was that they didn't explain, to my satisfaction, how to adjust the primary and backup floats. They came tied up to the unit so I thought that's where they had to stay. After all it says "comes assembled." Didn't realize you could cut the plastic ties and move the floats up or down by rearranging the height of the floats. Didn't want to mess with that in fear of voiding the product warranty. After contacting the company about it, they assured me...yes, cut the ties and use the floats at the height you need. They were quick to respond as well. So overall, I think it's a good system and it has provided me with extra peace of mind. Now I don't have to worry as much when I go on vacation -- or when the power goes out. But only time will tell how reliable this system is.Read full review
Verified purchase: Yes | Condition: Pre-owned
I have been using Basement Watchdog products for sump backup for more than 15 years. The BW4000 works as advertised. It is very easy to install without using a licensed plumber. This recent purchase was as described. It installed quickly and worked without fail.
Verified purchase: Yes | Condition: Pre-owned
I saw this same product at my local Home Depot store, for a lot more money. This is a complete sump pump, with backup battery pump, all assembled together, with the battery charger and a case for you to use your own full size backup battery. Install made simple...take it out of the box, set it into your sump pit, hook it up to your existing pipe leading outside and you're done. My home had a sump pump with battery back up pump, but this is so much better in one package. You can use your own backup battery or purchase a watchdog battery. I'm using my own. My sump runs frequently, rain or shine, so I need a good system. This certainly fits my needs. Both pumps are strong and fast.
Verified purchase: Yes | Condition: New
This was easy to install and it's much quieter than the one we had. I purchased the Watchdog AGM27 battery from Lowe's. Next I believe I will purchase the WIFI alert add on.
Verified purchase: Yes | Condition: New
Good value, easy to install. Charging voltage is not overcharging battery.
Verified purchase: Yes | Condition: New