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About this product
Product Identifiers
PublisherPearson Education
ISBN-100133097269
ISBN-139780133097269
eBay Product ID (ePID)143642090
Product Key Features
Number of Pages621 Pages
Publication NameManaging Service in Food and Beverage Operations
LanguageEnglish
SubjectIndustries / Hospitality, Travel & Tourism, Industries / Food Industry
Publication Year2012
TypeTextbook
Subject AreaBusiness & Economics
AuthorEducational Institute Staff American Hotel and Lodging Association, Philip J. Hickey, Ronald F. Cichy
SeriesAhlei-Food and Beverage Ser.
FormatTrade Paperback
Dimensions
Item Height1.5 in
Item Weight39.7 Oz
Item Length8.8 in
Item Width7 in
Additional Product Features
Edition Number4
Intended AudienceCollege Audience
Dewey Edition23
Dewey Decimal647.95068
Table Of ContentLeadership in Food and Beverage Operations Teamwork in Food and Beverage Operations Attracting and Retaining Restaurant Service Staff Select Hotel Food and Beverage Staff Select Beverage Service Staff Responsible Alcohol Service Menu Development Food Service Supplies and Equipment Facility Design, Décor, and Cleaning Sanitation, Safety, Security, Health, and Legal Issues Fine-Dining, Casual-Dining, Fast-Casual, Quick-Service Restaurants, and Hotel Dining Operations Banquets and Catered Events In-Room Dining On-Site Food and Beverage Operations
SynopsisManaging Service in Food and Beverage Operations shows students how food service professionals create and deliver guest-driven service; enhance value, build guest loyalty, and promote repeat business; and continuously improve the process of providing excellent service. Students will learn how every aspect of a food service operations contributes to the guest experience and will explore unique features of a variety of food and beverage operations.
