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Effective Customer Care by Pat Wellington (Paperback, 2010), NEW, FREE SHIPPING
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- Buy It NowEffective Customer Care by Pat Wellington (Paperback, 2010), NEW, FREE SHIPPING
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Located in: Footscray, VIC, Australia
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Estimated between Wed, 29 May and Mon, 10 Jun to 43230
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eBay item number:172299617557
Item specifics
- Condition
- ISBN
- 9780749459970
- EAN
- 9780749459970
- Publication Year
- 2010
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Effective Customer Care
- Item Height
- 216mm
- Publisher
- Kogan Page Ltd
- Item Width
- 140mm
- Subject
- Marketing
- Item Weight
- 187g
- Number of Pages
- 144 Pages
About this product
Product Information
Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty...and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust and systematic approach to reduce these occurrences. In servicing your customer you will often need to get cooperation from others within your organisation, be it members of your team or those in other departments. Effective Customer Care will show you how to do this. And finally, you will learn how to ensure that you keep your customers loyal, and build an ongoing business relationship with them. Pat Wellington includes every aspect of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; motivate team members to offer a value added service to customers; improve the level of service offered; get a better level of service from internal customers and build long term relationships with customers and suppliers. It is written without jargon and includes international case studies from UK, Scandinavia, USA the Gulf and Singapore.
Product Identifiers
Publisher
Kogan Page Ltd
ISBN-13
9780749459970
eBay Product ID (ePID)
103967690
Product Key Features
Publication Name
Effective Customer Care
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2010
Type
Textbook
Number of Pages
144 Pages
Dimensions
Item Height
216mm
Item Width
140mm
Item Weight
187g
Additional Product Features
Series Title
Creating Success
Country/Region of Manufacture
United Kingdom
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:172299617557
Postage and handling
Item location:
Footscray, VIC, Australia
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| Postage and handling | To | Service | Delivery*See delivery notes |
|---|---|---|---|
| AU $26.00 | United States | Australia Post International Standard | Estimated between Wed, 29 May and Mon, 10 Jun to 43230 |
| Handling time |
|---|
| Will usually post within 1 business day of receiving cleared payment. |
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| 30 days after the buyer receives it |
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