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The Toyota Way to Service Excellence: Lean Transformation in SIGNED by Jeffrey!!
US $175.00
ApproximatelyAU $268.36
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections.
- Buy It NowThe Toyota Way to Service Excellence: Lean Transformation in SIGNED by Jeffrey!!
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Postage:
US $5.22 (approx. AU $8.00) USPS Media MailTM.
Located in: Utica, Michigan, United States
Delivery:
Estimated between Thu, 31 Jul and Mon, 4 Aug to 94104
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eBay item number:175113864157
Item specifics
- Condition
- Type
- ABIS_BOOK
- ISBN
- 9781259641107
- Publication Name
- McGraw-Hill Education
- Title
- The Toyota Way to Service Excellence: Lean Transformation in Ser
About this product
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
1259641104
ISBN-13
9781259641107
eBay Product ID (ePID)
224560453
Product Key Features
Book Title
Toyota Way to Service Excellence : Lean Transformation in Service Organizations
Number of Pages
448 Pages
Language
English
Publication Year
2016
Topic
Industries / Retailing, Customer Relations, General, Organizational Development
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
1.4 in
Item Weight
27.2 Oz
Item Length
9.3 in
Item Width
7.8 in
Additional Product Features
Intended Audience
Trade
LCCN
2016-027131
TitleLeading
The
Number of Volumes
1 vol.
Table Of Content
Acknowledgments Prologue The Toyota Way as a General Management Philosophy Chapter 1 What Is Service Excellence? Chapter 2 The Toyota Way Continues to Evolve Chapter 3 Principle 1: Philosophy of Long-Term Systems Thinking Chapter 4 Developing Lean Processes: A Short Story Chapter 5 Macroprocess Principles: Create a Cadence of High Value Flowing to Customers Chapter 6 Microprocess Principles: Make Work Patterns Visible for Continuous Improvement Chapter 7 Macrolevel People Principles: The Context for Exceptional People to Provide Exceptional Service Chapter 8 Microlevel People Principles: Develop People to Become Masters of Their Craft Chapter 9 Problem-Solving Principles: Strive Toward a Clear Direction Through Experimenting Chapter 10 The Long Journey to a Customer-Focused Learning Organization Notes For Further Reading <font size="3" face="AGaramondPr
Synopsis
The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results--The Toyota Way. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer. With this book as your guide, you'll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean., The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results--The Toyota Way . A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestsellingToyota Way series and applies them directly to the industries where quality of service is crucial for success. Liker's famous 4P model makes it easy for you to implement Lean practices throughout your organization--whether you're an executive, manager, or frontline worker who deals with customers every day. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. The book features fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, telecommunications, and more.
LC Classification Number
HD9710.J34L55 2016
Item description from the seller
Seller feedback (1,399)
- e***x (912)- Feedback left by buyer.Past monthVerified purchaseSeller answered all my questions before purchase. Item was well packaged to survive shipping to my home. Great value and upon opening, model kit looked as advertised . A 5 STAR ***** seller and shipper!
- s***y (151)- Feedback left by buyer.Past 6 monthsVerified purchaseThe items were exactly as described, wrapped in lots of bubble wrap for protection, and shipped promptly. The vendor communicated clearly and quickly to my questions. I would not hesitate to order from this vendor again.
- s***e (213)- Feedback left by buyer.Past 6 monthsVerified purchaseBook was described as "very good" but I would rate it as "like new", so even better condition than advertised. Amazingly secured packaging in a box with lots of padding to ensure safe delivery. Combined shipping offered, and good communication. A++++ seller.Dinosaurs under the Aurora Hardcover Roland A. Gangloff (#176948122105)
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