|Listed in category:
Have one to sell?

The Complete Lean Enterprise: Value Stream Mapping for Office and Services,

GBP 52.38
ApproximatelyAU $109.20
Condition:
Brand new
5 available
Breathe easy. Returns accepted.
This item will be sent through eBay's Global Shipping Program.
Includes international tracking, simplified customs clearance, and no extra charges at delivery. Learn more
Postage:
GBP 18.53 (approx. AU $38.63) International Priority Shipping to United States via eBay's Global Shipping Program
This amount includes seller-specified domestic postage costs as well as applicable international postage, handling and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Program terms and conditions
.
Located in: Gloucester, United Kingdom
Import charges: 
Free amount confirmed at checkout
This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Program terms and conditions
Delivery:
Estimated between Mon, 16 Jun and Thu, 26 Jun to 43230
Estimated delivery dates - opens in a new window or tab include seller's handling time, origin postcode, destination postcode and time of acceptance and will depend on the postage service selected and receipt of cleared paymentcleared payment - opens in a new window or tab. Delivery times may vary, especially during peak periods.
Includes international tracking
Returns:
30-day returns. Buyer pays for return postage. If you use an eBay postage label, it will be deducted from your refund amount.
Payments:
     Diners Club
International postage and import charges paid to Pitney Bowes Inc. Learn moreLearn more about the eBay Global Shipping Program

Shop with confidence

eBay Money Back Guarantee
Get the item you ordered or your money back. Learn moreeBay Money Back Guarantee - opens new window or tab
Seller assumes all responsibility for this listing.
eBay item number:176876586503
Last updated on 20 May, 2025 18:26:29 AESTView all revisionsView all revisions

Item specifics

Condition
Brand new: A new, unread, unused book in perfect condition with no missing or damaged pages. See the ...
EAN
9781482206135
UPC
9781482206135
ISBN
9781482206135
MPN
N/A
Book Title
The Complete Lean Enterprise: Value Stream Mapping
Item Length
27.9 cm

About this product

Product Information

The first edition of this book won a Shingo Prize for Excellence in Manufacturing Research, and now, following in the tradition of its bestselling predecessor, The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition details a robust step-by-step approach for implementing Lean initiatives in the service industry and office environments. A must-read for those looking to maximize the value they provide their customers, this new edition describes how to better align value stream improvements to strategic needs. In addition, it engages the entire organization in experimentation and connects a new management system with tiered visuals in support of leader standard work. This updated edition of a Shingo Prize Winner: Features new critical steps in planning and preparing for VSM events Includes new content and examples from the service industry, including healthcare Provides a new examination of future state mapping Details methods for engaging an entire organization in continuous improvement by focusing on socialization Discusses the use of experiments to learn your way to a future state Provides examples of tiered visual management and demonstrates the principles of a lean management system Providing improved ways to involve your organization in transformation and to sustain your efforts, the book expands beyond the tools focus to challenge your organization to think and act differently in order to change the culture of your organization as you become more effective and efficient. This book details proven methods for aligning the organization for transformation, creating future state visions of improved effectiveness and efficiency, and engaging all levels of the organization in the transformation. After reading it, you will be better prepared to transform your organization to one that not only sustains improvement gains but is more adaptable to shifts in market and customer needs.

Product Identifiers

Publisher
Apple Academic Press Inc.
ISBN-13
9781482206135
eBay Product ID (ePID)
179983166

Product Key Features

Number of Pages
125 Pages
Publication Name
The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition
Language
English
Subject
Management
Publication Year
2016
Type
Textbook
Author
Ew A. Locher, Beau Keyte
Format
Paperback

Dimensions

Item Height
280 mm
Item Weight
408 g
Item Width
210 mm

Additional Product Features

Country/Region of Manufacture
Canada
Title_Author
Beau Keyte, Ew A. Locher

Item description from the seller

Seller business information

VAT number: GB 118119922
About this seller

loveourprices2

96.4% positive Feedback497K items sold

Joined Feb 2016
Usually responds within 24 hours
We offer a wide range of entertainment items including Books, DVDs, CDs and Video Games. All items are brand new, 100% official, bought direct from the supplier.All orders are sent securely and you ...
See more

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable postage costs
5.0
Postage speed
4.8
Communication
4.7

Seller feedback (132,827)

All ratings
Positive
Neutral
Negative
  • n***w (3)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Item arrived on time and was packaged well. The item was exactly as advertised and was amazing value compared to other places. The seller was also incredibly speedy at replying to my enquiries. Although it was not the fault of the seller (the packaging used to send the item was more than sufficient), my figure did have a manufacturing defect (the left hand was broken off). Thankfully superglue put it back in place and no one can tell it was broken.
  • e***e (653)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Item as described, well packaged, great price, unfortunately it took 9 days to arrive from stated dispatch date and seller didn’t respond to my request to investigate why tracking was still showing it as awaiting dispatch for a number of days.
  • i***e (55)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Item came perfectly described with good packaging. Only issue is dispatch time and communication takes a while, thankfully came in time for what it was intended. Price is really good and super informative tutorials inside.