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Conflict Management and Leadership for Managers : Knowledge, Skills, and Processes to Harness the Power of Rapid Change by Susan S. Raines (2023, Trade Paperback)
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About this product
Product Identifiers
PublisherRowman & Littlefield Publishers, Incorporated
ISBN-101538177978
ISBN-139781538177976
eBay Product ID (ePID)7060735400
Product Key Features
Number of Pages528 Pages
Publication NameConflict Management and Leadership for Managers : Knowledge, Skills, and Processes to Harness the Power of Rapid Change
LanguageEnglish
Publication Year2023
SubjectConflict Resolution & Mediation, Economics / General, Conflict Resolution, Arbitration, Negotiation, Mediation
TypeTextbook
Subject AreaFamily & Relationships, Law, Business & Economics
AuthorSusan S. Raines
FormatTrade Paperback
Dimensions
Item Height1 in
Item Weight30 Oz
Item Length10 in
Item Width7 in
Additional Product Features
Edition Number3
Intended AudienceCollege Audience
LCCN2023-019073
ReviewsAfter reviewing the proposal for the book during the Summer 2022, I adopted the Second Edition of the book for a course on conflict resolution that I taught Spring 2023. I had used a different textbook in previous sections of the course, but the Raines text was more conducive for teaching conflict resolution in organizational contexts. The book was well received by the students in the class and I intend to adopt the third edition for the course in 2024. This textbook presents basic concepts and skills necessary to prevent and proactively resolve common workplace conflicts. It's appropriate for use in an undergraduate course on conflict resolution, and would also be a great resource for future organizational leaders. There are skill-building exercises on difficult conversations, conducting performance reviews, and negotiating with employees and other managers while navigating through difficult times., This book offers information that will stand any manager in good stead. First, it gives managers the language to talk about conflict and the grounding to identify conflict when it happens. Knowing conflict is there and knowing how to talk about it are the first important steps toward resolving or managing conflict. Second, and perhaps most importantly, the discussion questions and exercises at the end of each chapter offer an opportunity to reflect on conflict management strategies in a risk-free environment., Conflict Management and Leadership for Managers reviews central issues in preparing for and addressing myriad types of conflict that occur in organizational settings. The book covers micro, interpersonal conflicts that occur among supervisors and employees, such as giving performance feedback, as well as group-level interactions and macro-level considerations such as designing systems for organizational conflict management that protect employees and organizations from harm and promote organizational justice., After reviewing the proposal for the book during the Summer 2022, I adopted the Second Edition of the book for a course on conflict resolution that I taught Spring 2023. I had used a different textbook in previous sections of the course, but the Raines text was more conducive for teaching conflict resolution in organizational contexts. The book was well received by the students in the class and I intend to adopt the third edition for the course in 2024.This textbook presents basic concepts and skills necessary to prevent and proactively resolve common workplace conflicts. It's appropriate for use in an undergraduate course on conflict resolution, and would also be a great resource for future organizational leaders. There are skill-building exercises on difficult conversations, conducting performance reviews, and negotiating with employees and other managers while navigating through difficult times., This third edition is one of the best innovations for the field of conflict management and even fields beyond. Raines offers an expanded exploration of conflict management for managers across practical settings, making it an instructive read for managers interested in learning how to best help others manage conflict, especially after the pandemic and those experiencing cultural and generational differences. Furthermore, this text can be useful for both advanced mediators and those just starting out., "Conflict Management and Leadership for Managers reviews central issues in preparing for and addressing myriad types of conflict that occur in organizational settings. The book covers micro, interpersonal conflicts that occur among supervisors and employees, such as giving performance feedback, as well as group-level interactions and macro-level considerations such as designing systems for organizational conflict management that protect employees and organizations from harm and promote organizational justice." --Jessica Jameson, North Carolina State University "After reviewing the proposal for the book during the Summer 2022, I adopted the Second Edition of the book for a course on conflict resolution that I taught Spring 2023. I had used a different textbook in previous sections of the course, but the Raines text was more conducive for teaching conflict resolution in organizational contexts. The book was well received by the students in the class and I intend to adopt the third edition for the course in 2024. This textbook presents basic concepts and skills necessary to prevent and proactively resolve common workplace conflicts. It's appropriate for use in an undergraduate course on conflict resolution, and would also be a great resource for future organizational leaders. There are skill-building exercises on difficult conversations, conducting performance reviews, and negotiating with employees and other managers while navigating through difficult times." --Jody A. Worley, University of Oklahoma "This book is a great teaching and training resource for individuals seeking to understand and improve their conflict management skills, particularly within professional organizations. Whether you are seeking insight into your organizational conflict culture or practical conflict management approaches, this book has it all. There are excellent workplace examples and thought-provoking discussion questions throughout, which I love to use as conversation starters in my own classroom. Even if you are not using it for educational purposes, having a copy on your shelf would be beneficial for anyone working in a position that involves assisting others working through conflict." --Erica Knotts, Southern Oregon University "This book offers information that will stand any manager in good stead. First, it gives managers the language to talk about conflict and the grounding to identify conflict when it happens. Knowing conflict is there and knowing how to talk about it are the first important steps toward resolving or managing conflict. Second, and perhaps most importantly, the discussion questions and exercises at the end of each chapter offer an opportunity to reflect on conflict management strategies in a risk-free environment." --Daniel Rainey, principal, Holistic Solutions, Inc.; fellow, National Center for Technology and Dispute Resolution; and editor-in-chief, International Journal of Online Dispute Resolution "This third edition is one of the best innovations for the field of conflict management and even fields beyond. Raines offers an expanded exploration of conflict management for managers across practical settings, making it an instructive read for managers interested in learning how to best help others manage conflict, especially after the pandemic and those experiencing cultural and generational differences. Furthermore, this text can be useful for both advanced mediators and those just starting out." --Brittany Foutz, Salisbury University; senior research fellow, Bosserman Center for Conflict Resolution; and United Nations Co-Secretariat, RCE Salisbury, This book offers information that will stand any manger in good stead. First, it gives managers the language to talk about conflict and the grounding to identify conflict when it happens. Knowing conflict is there and knowing how to talk about it are the first important steps toward resolving or managing conflict. Second, and perhaps most importantly, the discussion questions and exercises at the end of each chapter offer an opportunity to reflect on conflict management strategies in a risk-free environment., This book is a great teaching and training resource for individuals seeking to understand and improve their conflict management skills, particularly within professional organizations. Whether you are seeking insight into your organizational conflict culture or practical conflict management approaches, this book has it all. There are excellent workplace examples and thought-provoking discussion questions throughout, which I love to use as conversation starters in my own classroom. Even if you are not using it for educational purposes, having a copy on your shelf would be beneficial for anyone working in a position that involves assisting others working through conflict.
Dewey Edition23
Grade FromCollege Freshman
IllustratedYes
Grade ToCollege Graduate Student
Dewey Decimal658.4053
Table Of ContentList of Figures and Tables Introduction to the Third Edition Section I. Basic Conflict Management Knowledge and Skills 1 Manager Know Thyself: The Skills and Behaviors of Great Conflict Managers 2 Theory to Practice: The Root Causes and Cures of Conflict 3 The Power of Negotiation: Essential Concepts and Skills 4 The Alternative Dispute Resolution (ADR) Continuum 5 Managing across Cultures and Generations: Deeper Understanding Brings Maximal Performance Section II. The Prevention and Resolution of Internal Organizational Conflicts 6 Building Healthy Organizational Cultures: The Foundation of Success 7 Interpersonal Dispute Resolution at Work: Processes to Maximize Engagement, Decrease Attrition, and Increase Team Harmony 8 Leadership Amidst Chaotic Change: New Tools for a Transformed World 9 Dispute Systems Design for Organizational Justice & Proaction 10 The Ombudsman & Manager as Change Agents: Tools for Transformation Section III. The Prevention and Resolution of External Organizational Conflicts 11 Principles and Systems for Superior Customer Service and Customer Recapture 12 Public Policy Decision Making and Collaboration with Regulators 13 Improving Meetings and Large Group Decision-Making Processes Glossary of Key Terms References Index About the Author
SynopsisAll managers are conflict managers, and Conflict Management and Leadership for Managers, Third Edition coaches current and future organizational leaders with the knowledge and skills necessary to prevent and manage every common source of conflict faced at work. This text is divided into three sections: conflict management and collaboration basics, strategies for preventing conflicts inside your work teams and organizations, and processes and skills for enhancing relationships with external stakeholders. This comprehensive, all-in-one resource offers skill-based exercises, self-assessments for role understanding and goal-setting, and a variety of learner-friendly tools. Informed by decades of experience working with organizations of all types, sizes, missions, and cultures, Susan S. Raines demonstrates how effective and creative managers positively address conflict to enhance collaboration and mission achievement, thrive in rapidly changing environments, and craft a positive brand image for both one's organization and their own career. Updates to the Third Edition: Greatly expanded coverage of DEI-related conflict management woven into all sections for greater racial, ethnic, gender and sexuality, cultural, and religious sensitivity and situational specificity coverage. Greater coverage of the roles of social media and technology in increasing and decreasing conflict and suggested technological strategies to utilize and/or mitigate increasingly modernizing work communication methods and advancement challenges. More coverage of distributed hybrid workplace issues around team cohesion, employee motivation, and connectedness relevant to industry-wide environmental changes initiated by the COVID-19 pandemic. Increased coverage of informal conflict and dispute resolution that are more common and nuanced, providing more granular application of skills and strategies. Improved art program for visual learners. Updated relevant court rulings and federal policies to stay in step with current legal best-practice., A comprehensive, inclusive, and practical guide to preventing and managing every common source of conflict and dispute at work, whether involving leaders, managers, employees, customers, vendors, or regulators., All managers are conflict managers, and Conflict Management and Leadership for Managers, Third Edition coaches current and future organizational leaders with the knowledge and skills necessary to prevent and manage every common source of conflict faced at work. This text is divided into three sections: conflict management and collaboration basics, strategies for preventing conflicts inside your work teams and organizations, and processes and skills for enhancing relationships with external stakeholders. This comprehensive, all-in-one resource offers skill-based exercises, self-assessments for role understanding and goal-setting, and a variety of learner-friendly tools. Informed by decades of experience working with organizations of all types, sizes, missions, and cultures, Susan S. Raines demonstrates how effective and creative managers positively address conflict to enhance collaboration and mission achievement, thrive in rapidly changing environments, and craft a positive brand image for both one's organization and their own career. Updates to the Third Edition: Greatly expanded coverage of DEI-related conflict management woven into all sections for greater racial, ethnic, gender and sexuality, cultural, and religious sensitivity and situational specificity coverage.Greater coverage of the roles of social media and technology in increasing and decreasing conflict and suggested technological strategies to utilize and/or mitigate increasingly modernizing work communication methods and advancement challenges.More coverage of distributed hybrid workplace issues around team cohesion, employee motivation, and connectedness relevant to industry-wide environmental changes initiated by the COVID-19 pandemic.Increased coverage of informal conflict and dispute resolution that are more common and nuanced, providing more granular application of skills and strategies.Improved art program for visual learners.Updated relevant court rulings and federal policies to stay in step with current legal best-practice.
LC Classification NumberHD42.R35 2024
