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Innovating for Trust, Hardcover by Lüders, Marika (EDT); Andreassen, Tor W. (...
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Located in: Castle Donington, United Kingdom
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eBay item number:196319525195
Item specifics
- Condition
- Book Title
- Innovating for Trust
- ISBN
- 9781785369476
- Publication Year
- 2017
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Innovating for Trust
- Item Height
- 234mm
- Publisher
- Edward Elgar Publishing LTD
- Item Width
- 156mm
- Subject
- Business
- Number of Pages
- 448 Pages
About this product
Product Information
Innovation is a high-risk endeavor and success is dependent upon a firm's understanding of customer needs. A company's initial resistance to adopting innovation is mitigated with a solid foundation of customer trust in the firm. This book uniquely combines the work of scholars and practitioners to examine how trust and customer-centricity impacts every phase of the innovation journey. Adopting a multidisciplinary approach, the contributions in this collection consider different aspects of innovating for trust. Beginning with the notion of trust itself, authors examine the importance of trust in futures thinking, business model innovation, service design, co-creation, the innovative organization and self-service technologies. The book also contains a valuable collection of case studies based upon innovation with major service providers, which supports the final emphasis on the importance of trust in commercializing innovations. Practical and engaging, Innovating for Trust will appeal to enlightened business managers aiming to build and maintain customer trust, as well as students and researchers of innovation, trust and strategy. Contributors include: T.W. Andreassen, K. Bentsen, J. Blomkvist, D. Chasanidou, S. Clatworthy, M. Filho, A. Fjuk, A. Folstad, J. Gloppen, D. Groenquist, R. Halvorsrud, W. Haukedal, T. Hillestad, M.T. Hossain, S. Jorgensen, A. Karahasanovic, T. Kobbeltvedt, P. Kristensson, S. Kurtmollaiev, K. Kvale, L. Lervik-Olsen, M. Luders, H. Nysveen, P.E. Pedersen, T. Saebi, S.E.R. Skard, B.A. Solem, C. Tepfers, H. Thorbjornsen, L.J. Tynes Pedersen, B. Yttri
Product Identifiers
Publisher
Edward Elgar Publishing LTD
ISBN-13
9781785369476
eBay Product ID (ePID)
238375895
Product Key Features
Publication Name
Innovating for Trust
Format
Hardcover
Language
English
Subject
Business
Publication Year
2017
Type
Textbook
Number of Pages
448 Pages
Dimensions
Item Height
234mm
Item Width
156mm
Additional Product Features
Editor
Simon Clatworthy, Marika Luders, Tore Hillestad, Tor W. Andreassen
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
Value Added Tax number:
- GB 307932304
Seller assumes all responsibility for this listing.
eBay item number:196319525195
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Seller Feedback (81,970)
h***x (2924)- Feedback left by buyer.
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Excellent, exactly as described. Very promptly sent and well packed. Great seller communications! A******
a***5 (39)- Feedback left by buyer.
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Great item, exactly as described. The packaging was very poor but item arrived undamaged. Communications and dispatch time were also poor but overall a successful transaction.
r***c (1949)- Feedback left by buyer.
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Pros - polite communication, low prices, generous discount offered for damaged book.
Cons - very slow communication which tends to be generic and promises much but delivers little, heavy book was sent in a jiffy bag and arrived damaged, had to get Ebay involved to action the promised partial refund.
Summary - 'pile it high and sell it cheap' organisation which is unable to provide efficient customer service and makes the mistake of not packaging books correctly. Will not buy from them again.
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