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Lean Six Sigma Service Excellence: A Guide to Green Belt Certifi.. Sent Tracked
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AU $33.00 International Economy : tracked-no signature (11 to 35 business days). See detailsfor delivery
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eBay item number:204270789158
Item specifics
- Condition
- Very good
- Seller notes
- “This product has passed our meticulous quality checks and is guaranteed to be in great condition”
- MPN
- black & white illustrations, black & whi
- Brand
- J. Ross Publishing
- Style
- ABIS_BOOK
- Color
- Green
- ISBN
- 9781604270068
- EAN
- 9781604270068
- Publication Year
- 2008
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Lean Six Sigma Service Excellence: a Guide to Green Belt Certification and Bottom Line Improvement
- Item Height
- 229mm
- Publisher
- J Ross Publishing
- Item Width
- 152mm
- Subject
- Management
- Number of Pages
- 312 Pages
About this product
Product Information
Over the past couple of decades, growth in the number of new service and not-for-profit organizations has out-paced manufacturing in the global economy. Six Sigma and Lean, two of the most successful initiatives for improving quality and productivity rooted in the manufacturing sector, are now needed by organizations in the non-manufacturing sectors of the economy. With the ever-growing demands of customers, ensuring quality and productivity in service organizations as a distinctive core competence is becoming essential to achieving a competitive advantage and maintaining customer loyalty for long-term survival. Current books on Lean Six Sigma for service or transactional organizations either require a significant technical background, or are rather conceptual in nature and lack the detail of the tools, how to use them, and the practical skill-building exercises needed to give readers the ability to actually implement Lean Six Sigma in their organizations. This book fills the void. Written for the typical business professional, Lean Six Sigma Service Excellence effectively translates the concepts of Lean Six Sigma from a manufacturing environment to a service delivery environment. It is a user friendly guide to successfully implementing Lean Six Sigma practices in non-manufacturing organizations. It is also an inexpensive path to Green Belt certification. Mr. Taylor provides an overview of the Lean Six Sigma concepts and step-by-step examples of how to apply each of the relevant tools in practical situations. Next, readers will work through several problems to exercise their new found understanding. This learning approach of application and exercise should be of particular interest to those interested in, but unable to afford the large expense of most Lean Six Sigma training courses. Dedicated to executives and managers of service and transactional organizations, Lean Six Sigma Service Excellence emphasizes how productivity can be used as a distinctive competence for achieving and maintaining competitive advantage in non-manufacturing environments.
Product Identifiers
Publisher
J Ross Publishing
ISBN-13
9781604270068
eBay Product ID (ePID)
96613688
Product Key Features
Publication Name
Lean Six Sigma Service Excellence: a Guide to Green Belt Certification and Bottom Line Improvement
Format
Hardcover
Language
English
Subject
Management
Publication Year
2008
Type
Textbook
Number of Pages
312 Pages
Dimensions
Item Height
229mm
Item Width
152mm
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:204270789158
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, Australia
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Afghanistan, Anguilla, Belarus, Bolivia, Botswana, Central African Republic, Chad, Comoros, Democratic People's Republic of Korea, Djibouti, Ecuador, Guinea-Bissau, Guyana, Haiti, Libya, Madagascar, Moldova, Mongolia, Reunion, Russian Federation, Rwanda, Sierra Leone, Somalia, Suriname, Svalbard and Jan Mayen, Syria, Trinidad and Tobago, Tunisia, Venezuela, Wallis and Futuna, Yemen
| Postage and handling | To | Service | Delivery*See delivery notes |
|---|---|---|---|
| AU $33.00 | United States | International Economy : tracked-no signature (11 to 35 business days) | Estimated between Tue, 25 Jun and Mon, 8 Jul to 43230 |
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| Will usually post within 1 business day of receiving cleared payment. |
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