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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently, Lee, Fred

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ApproximatelyAU $4.50

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Free local pickup from Crawfordsville, Indiana, United States 47933

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US $4.87 (approx. AU $7.31) Economy postage. See detailsfor delivery

Located in: Crawfordsville, Indiana, United States

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phillip-b50 (125)
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eBay item number:204767402422

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Condition: Very good: A book that does not look new and has been read but is in excellent condition. No obvious ... Very good: A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab

Book Title: If Disney Ran Your Hospital: 9 1/2 Things You Would Do Different

Publisher: Second River

Original Language: English

Item Length: 8.5 in.

Intended Audience: Young Adults, Adults

Publication Year: 2004

EAN: 8601407090629

Format: Trade Paperback

Language: English

Era: 2000s

Item Height: .25 in.

Author: Lee, Fred

Topic: Disney

Item Width: 5.4 in.

Item Weight: 9.3 oz.

Number of Pages: 216

ISBN: 0974386014

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eBay item number:204767402422

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Crawfordsville, Indiana, United States

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US $4.87 (approx. AU $7.31)	United States	Economy postage (USPS Media MailTM)	Estimated between Fri, 31 May and Mon, 3 Jun to 43230
Free local pickup	United States	Local Pickup

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by sc6926
03 Jul, 2008
A great read!
Although this book is written mainly for the hospital service industry, the principles that are discussed in this book apply to every business in which there is some form of customer contact. If you want to know how to set your business apart from your competition, this is a must read. Fred Lee's story will help unlock the potential that will turn any business into more than simply delivering a service or product. His guidance will help turn the business into a positive experience for the customer, which leads to greater customer loyalty and greater profits. This book is not for the manager unwilling to empower their employees to achieve greatness or who micromanages.Although this book is written mainly for the hospital service industry, the principles that are discussed in this book apply to every business in which there is some form of customer contact. If you want to know how to set your business apart from your competition, this is a must read. Fred Lee's story will help unlock the potential that will turn any business into more than simply delivering a service or product. His guidance will help turn the business into a positive experience for the customer, which leads to greater customer loyalty and greater profits. This book is not for the manager unwilling to empower their employees to achieve greatness or who micromanages.
by bsn88
01 Apr, 2011
Excellent book for improving your business
This book was an easy read, and packed full of useful information on improving not only customer service, but employee job satisfaction and performance. You don't need to have a hospital as your business to use the great ideas in this book. I am opening a new business and plan to use these ideas right away to build a happy team and a satisfied customer base.
by auntieannsfarm
11 Jan, 2011
Best reading this year!
This book gave practical advice on how my nursing career could be improved by changing my attitudes and outcomes expected in my workplace. I have applied many of the suggestions and though I have often received many compliments on my care of patients, nothing compares to the response I now receive. My care of the patients hasn't changed, but the way to approach the patient is what has made the difference in improving their view of my care for them. Read this book if you want to become most beloved nurse of your unit!This book gave practical advice on how my nursing career could be improved by changing my attitudes and outcomes expected in my workplace. I have applied many of the suggestions and though I have often received many compliments on my care of patients, nothing compares to the response I now receive. My care of the patients hasn't changed, but the way to approach the patient is what has made the difference in improving their view of my care for them. Read this book if you want to become most beloved nurse of your unit!
by chococar
20 Jul, 2021
customer focus
Lots of common sense ideas.
Verified purchase: YesCondition: Pre-ownedSold by: goodwillbks
by marley-1009
23 May, 2019
Blew my mind!!
Verified purchase: YesCondition: Pre-ownedSold by: discover-books

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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently, Lee, Fred

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A great read!

Excellent book for improving your business

Best reading this year!

customer focus

Blew my mind!!

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