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Service Management: Principles for Hospitality and Tourism by Jay Kandampully.
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Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections.
- Buy It NowService Management: Principles for Hospitality and Tourism by Jay Kandampully.
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Located in: Cleveland, QLD, Australia
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eBay item number:274511930699
Item specifics
- Condition
- EAN
- 9781465269607
- ISBN
- 9781465269607
- UPC
- 9781465269607
- MPN
- N/A
- Topic
- Management
- Publication Year
- 2015
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Service Management Principles for Hospitality and Tourism
- Publisher
- Kendall/Hunt Publishing Co ,U.S.
- Subject
- Business
- Number of Pages
- 277 Pages
About this product
Product Information
Research, teaching interests and collective industry experiences have led to a strong belief that service management theory provides a vital conceptual framework with near perfect applicability in hospitality and tourism. Service Management Principles for Hospitality & Tourism guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience. This edition includes references and examples about how service organizations can capitalize on, or are impacted by ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities and more. Service Management Principles for Hospitality & Tourism: incorporates pedagogical features including examples, review questions, study objectives, chapter outlines, key words, diagrams and photos, tips boxes, and more! surveys many topics covering operations, marketing, and human resources. provides a sound set of principles of service management. This text introduces students to a range of interrelated topics that are fundamentally critical to success in service enterprises.
Product Identifiers
Publisher
Kendall/Hunt Publishing Co ,U.S.
ISBN-13
9781465269607
eBay Product ID (ePID)
209162146
Product Key Features
Publication Year
2015
Subject
Business
Number of Pages
277 Pages
Language
English
Publication Name
Service Management Principles for Hospitality and Tourism
Type
Textbook
Format
Paperback
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Seller feedback (6,735)
- n***r (684)- Feedback left by buyer.Past monthVerified purchaseWonderful service from a great seller. Very well packaged and speedy posting and delivery. I'm very happy with my purchase and it was exactly as described. Excellent price too :)
- m***0 (571)- Feedback left by buyer.Past 6 monthsVerified purchasePacked well. Arrived on time. Item description was spot on and bundle was definitely value for money. Recommend Seller.
- g***3 (225)- Feedback left by buyer.Past 6 monthsVerified purchaseGood easy transaction. Good packaging and prompt postage. Item description as pictures and good value. 10/10 thank you very much.
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Seller feedback (6,735)
- n***r (684)- Feedback left by buyer.Past monthVerified purchaseWonderful service from a great seller. Very well packaged and speedy posting and delivery. I'm very happy with my purchase and it was exactly as described. Excellent price too :)
- m***0 (571)- Feedback left by buyer.Past 6 monthsVerified purchasePacked well. Arrived on time. Item description was spot on and bundle was definitely value for money. Recommend Seller.
- g***3 (225)- Feedback left by buyer.Past 6 monthsVerified purchaseGood easy transaction. Good packaging and prompt postage. Item description as pictures and good value. 10/10 thank you very much.