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The Customer Comes Second: Put Your People First and Watch em Kick Butt, Rosenbl
GBP 3.16
ApproximatelyAU $6.06
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Located in: GL5 2TH, United Kingdom
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eBay item number:276461449043
Item specifics
- Condition
- EAN
- 9780060526566
- ISBN
- 0060526564
- Book Title
- The Customer Comes Second: Put Your People First and Watch em Kic
- Publication Year
- 2011
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
- Item Height
- 229mm
- Publisher
- HarperCollins INC International Concepts
- Item Width
- 152mm
- Subject
- Business
- Item Weight
- 458g
- Number of Pages
- 304 Pages
About this product
Product Information
Tom Peters says Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium. The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 billion. In this classic on counterintuitive management practice, the entrepreneurial genius and visionary leader of Rosenbluth International shows you how to use exceptional service to win in any industry! This insightful and compelling book reveals new ideas for hiring, motivating and managing employees, and shows how best to integrate technological innovation and creative solutions into the everyday work experience to ensure that your employees -- your company's greatest asset -- win you the best customers and propel your business to the greatest heights of success. Rosenbluth's tried and tested methods show you how to build highly effective teams, inspire loyalty and initiative, and turn your workplace into a hotbed of synergy where people produce consistently incredible results. For more than ten years, the strategies and ideas in this book have galvanized CEOs, entrepreneurs and managers everywhere, making fans of business leaders and thinkers like Jeff Greenfield, Scott McNealy and many others. These secrets continue to prove themselves today as Rosenbluth International has rapidly emerged as the foremost travel management company since its industry's devastation following 9/11. Find out how Hal Rosenbluth's winning ideas can transform you and your company: by putting your customer second, you're guaranteed to win!
Product Identifiers
Publisher
HarperCollins INC International Concepts
ISBN-13
9780060526566
eBay Product ID (ePID)
108446529
Product Key Features
Publication Name
The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
Format
Hardcover
Language
English
Subject
Business
Publication Year
2011
Type
Textbook
Number of Pages
304 Pages
Dimensions
Item Height
229mm
Item Width
152mm
Item Weight
458g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax number:
- GB 242692990
Seller assumes all responsibility for this listing.
eBay item number:276461449043
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Item location:
GL5 2TH, United Kingdom
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| Postage and handling | To | Service | Delivery*See delivery notes |
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| GBP 5.19 (approx. AU $9.96) | United States | Economy postage (Economy Int'l Postage) |
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| Will usually post within 3 business days of receiving cleared payment. |
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Really pleased with the book 📚 just as described. Really good value for the money. Dispatched and delivered quickly. Good packaging. Good communication with the seller and would most definitely buy from them again and highly recommend ⭐️⭐️⭐️⭐️⭐️
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Item just as described. Quick Delivery. Well Packaged. Great Price. Brilliant Seller. Great Communication
h***8 (78)- Feedback left by buyer.
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Item was just as described (near new) and I had excellent communication with this seller. The item arrived much sooner than expected, which was a nice surprise. The only downside was the item could have been packaged better as the packaging was torn in places, exposing the the dust jacket of the book when I received it. Overall, a positive transaction.
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