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The Cost of Bad Behavior : How Incivility Is Damaging Your Busine
Free US Delivery | ISBN:1591842611
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“Used book that is in almost brand-new condition. 100% Money-Back Guarantee.”
Like new
A book that looks new but has been read. Cover has no visible wear, and the dust jacket (if applicable) is included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections.
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Located in: Mishawaka, Indiana, United States
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eBay item number:277251569381
Item specifics
- Condition
- Like new
- Seller notes
- “Used book that is in almost brand-new condition. 100% Money-Back Guarantee.”
- Book Title
- The Cost of Bad Behavior : How Incivility Is Damaging Your Busine
- ISBN
- 9781591842613
About this product
Product Identifiers
Publisher
Penguin Publishing Group
ISBN-10
1591842611
ISBN-13
9781591842613
eBay Product ID (ePID)
71726490
Product Key Features
Number of Pages
224 Pages
Publication Name
Cost of Bad Behavior : How Incivility Is Damaging Your Business and What to Do about It
Language
English
Publication Year
2009
Subject
Etiquette, Customer Relations, Office Management, Workplace Culture
Type
Not Available
Subject Area
Reference, Business & Economics
Format
Hardcover
Dimensions
Item Height
0.4 in
Item Weight
15.3 Oz
Item Length
3.7 in
Item Width
6.3 in
Additional Product Features
LCCN
2008-054662
Dewey Edition
22
TitleLeading
The
Reviews
"Pearson and Porath have hit upon a major issue facing businesses today. Learn the cost of bad behavior and what to do about it in this fascinating, not-to-be-missed book!" -Marshall Goldsmith, bestselling author, What Got You There Won''t Get You There and Succession "Thoroughly researched, clearly written, and with a set of action steps that can save lives and create workplaces that are creative and productive, humane institutions that reclaim the respect we all want and deserve." -Warren Bennis, from the foreword "Two towering figures, Christine Pearson and Christine Porath, have now condensed their valuable finds in an agile and eminently readable book. I urge leaders of all stripes to spend a week reading it, reflecting on it, and then planning vital organizational culture changes accordingly." -P. M. Forni, professor, Johns Hopkins University, and author of The Civility Solution "Want a plan of action to cut costs at your firm? You will find one in this book, which can save your business some serious dollars." -G. Richard Shell, Thomas Gerrity Professor, Wharton School of Business, and coauthor of The Art of Woo "A vitally important, profound, original, and timely book. Blessedly brief, poignant, and clearly written, this book offers concrete advice that can bolster not only the bottom line but also the lifeblood of any business." -Edward Hallowell, MD, author of Driven to Distraction and CrazyBusy "Very readable and full of good ideas. This book does a terrific job of translating research into practice." -Edward Lawler, author of Talent "A highly readable and deeply insightful book." -Warren Christopher, former U.S. Secretary of State "The authors usefully document not only the costs of incivility, but also the potential benefits of creating cultures in which good behavior is the norm. This is the work of the brightest emerging stars in the business school firmament." -James O''Toole, author of The Executive''s Compass and coauthor of Trransparency, "Pearson and Porath have hit upon a major issue facing businesses today. Learn the cost of bad behavior and what to do about it in this fascinating, not-to-be-missed book!" -Marshall Goldsmith, bestselling author, What Got You There Won't Get You Thereand Succession "Thoroughly researched, clearly written, and with a set of action steps that can save lives and create workplaces that are creative and productive, humane institutions that reclaim the respect we all want and deserve." -Warren Bennis, from the foreword "Two towering figures, Christine Pearson and Christine Porath, have now condensed their valuable finds in an agile and eminently readable book. I urge leaders of all stripes to spend a week reading it, reflecting on it, and then planning vital organizational culture changes accordingly." -P. M. Forni, professor, Johns Hopkins University, and author of The Civility Solution "Want a plan of action to cut costs at your firm? You will find one in this book, which can save your business some serious dollars." -G. Richard Shell, Thomas Gerrity Professor, Wharton School of Business, and coauthor of The Art of Woo "A vitally important, profound, original, and timely book. Blessedly brief, poignant, and clearly written, this book offers concrete advice that can bolster not only the bottom line but also the lifeblood of any business." -Edward Hallowell, MD, author of Driven to Distractionand CrazyBusy "Very readable and full of good ideas. This book does a terrific job of translating research into practice." -Edward Lawler, author of Talent "A highly readable and deeply insightful book." -Warren Christopher, former U.S. Secretary of State "The authors usefully document not only the costs of incivility, but also the potential benefits of creating cultures in which good behavior is the norm. This is the work of the brightest emerging stars in the business school firmament." -James O'Toole, author of The Executive's Compassand coauthor of Trransparency, "Pearson and Porath have hit upon a major issue facing businesses today. Learn the cost of bad behavior and what to do about it in this fascinating, not-to-be-missed book!" -Marshall Goldsmith, bestselling author, What Got You There Won't Get You There and Succession "Thoroughly researched, clearly written, and with a set of action steps that can save lives and create workplaces that are creative and productive, humane institutions that reclaim the respect we all want and deserve." -Warren Bennis, from the foreword "Two towering figures, Christine Pearson and Christine Porath, have now condensed their valuable finds in an agile and eminently readable book. I urge leaders of all stripes to spend a week reading it, reflecting on it, and then planning vital organizational culture changes accordingly." -P. M. Forni, professor, Johns Hopkins University, and author of The Civility Solution "Want a plan of action to cut costs at your firm? You will find one in this book, which can save your business some serious dollars." -G. Richard Shell, Thomas Gerrity Professor, Wharton School of Business, and coauthor of The Art of Woo "A vitally important, profound, original, and timely book. Blessedly brief, poignant, and clearly written, this book offers concrete advice that can bolster not only the bottom line but also the lifeblood of any business." -Edward Hallowell, MD, author of Driven to Distraction and CrazyBusy "Very readable and full of good ideas. This book does a terrific job of translating research into practice." -Edward Lawler, author of Talent "A highly readable and deeply insightful book." -Warren Christopher, former U.S. Secretary of State "The authors usefully document not only the costs of incivility, but also the potential benefits of creating cultures in which good behavior is the norm. This is the work of the brightest emerging stars in the business school firmament." -James O'Toole, author of The Executive's Compass and coauthor of Trransparency, Pearson and Porath have hit upon a major issue facing businesses today. Learn the cost of bad behavior and what to do about it in this fascinating, not-to-be-missed book!” —Marshall Goldsmith, bestselling author, What Got You There Won’t Get You Thereand Succession Thoroughly researched, clearly written, and with a set of action steps that can save lives and create workplaces that are creative and productive, humane institutions that reclaim the respect we all want and deserve.” —Warren Bennis, from the foreword Two towering figures, Christine Pearson and Christine Porath, have now condensed their valuable finds in an agile and eminently readable book. I urge leaders of all stripes to spend a week reading it, reflecting on it, and then planning vital organizational culture changes accordingly.” —P. M. Forni, professor, Johns Hopkins University, and author of The Civility Solution Want a plan of action to cut costs at your firm? You will find one in this book, which can save your business some serious dollars.” —G. Richard Shell, Thomas Gerrity Professor, Wharton School of Business, and coauthor of The Art of Woo A vitally important, profound, original, and timely book. Blessedly brief, poignant, and clearly written, this book offers concrete advice that can bolster not only the bottom line but also the lifeblood of any business.” —Edward Hallowell, MD, author of Driven to Distractionand CrazyBusy Very readable and full of good ideas. This book does a terrific job of translating research into practice.” —Edward Lawler, author of Talent A highly readable and deeply insightful book.” —Warren Christopher, former U.S. Secretary of State The authors usefully document not only the costs of incivility, but also the potential benefits of creating cultures in which good behavior is the norm. This is the work of the brightest emerging stars in the business school firmament.” —James O’Toole, author of The Executive’s Compassand coauthor of Trransparency
Grade From
Twelfth Grade
Illustrated
Yes
Dewey Decimal
658.3/145
Grade To
UP
Intended Audience
Trade
Synopsis
Whether it's a standoffish co-worker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees - it hurts an entire company. 12 percent of all employees say they've left jobs because they were treated badly, and Fortune 1000 executives spend roughly seven weeks a year resolving employee conflicts. This book examines the devastating toll that bad behaviour can have on otherwise well-functioning companies. They urge managers to stop making excuses, set a zero-tolerance policy and lead by example., Urging managers to stop making excuses, set a zero-tolerance policy and lead by example over issues of poor behaviour in the workplace., Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees, it hurts an entire company. Pearson and Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies.
LC Classification Number
BJ1533.C9P43 2009
Item description from the seller
Seller feedback (4,281,049)
- c***m (410)- Feedback left by buyer.Past monthVerified purchaseAAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii using free shipping USPS Ground Mail, Received 06/24; Paperback book in Great Condition as Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
- e***g (56)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent prices on used books in great condition. Shipped out quickly. Product condition is accurate to rating in listing. Thanks! NOTE: For this particular book (I ordered several), it came in a soft cover rather than hard cover as the listing stated. I contacted the seller and they responded promptly. They agreed that it was a listing error and provided me with a full refund for this book (without return required) proving they are both a responsible and trustworthy seller.
- 7***j (779)- Feedback left by buyer.Past 6 monthsVerified purchaseI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well-packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.Nauvoo : Mormon City on the Mississippi River Hardcover Raymond B (#316178470305)
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Seller feedback (4,281,049)
- c***m (410)- Feedback left by buyer.Past monthVerified purchaseAAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii using free shipping USPS Ground Mail, Received 06/24; Paperback book in Great Condition as Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
- e***g (56)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent prices on used books in great condition. Shipped out quickly. Product condition is accurate to rating in listing. Thanks! NOTE: For this particular book (I ordered several), it came in a soft cover rather than hard cover as the listing stated. I contacted the seller and they responded promptly. They agreed that it was a listing error and provided me with a full refund for this book (without return required) proving they are both a responsible and trustworthy seller.
- 7***j (779)- Feedback left by buyer.Past 6 monthsVerified purchaseI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well-packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.Nauvoo : Mormon City on the Mississippi River Hardcover Raymond B (#316178470305)