The item you selected has ended, but we found something similar.

Picture 1 of 4

Stock photo

Crucial Confrontations: Tools for talking about broken promises, violated... - Picture 1 of 4

Crucial Confrontations: Tools for talking about broken promises, violated... - Picture 2 of 4

Crucial Confrontations: Tools for talking about broken promises, violated... - Picture 3 of 4

Crucial Confrontations: Tools for talking about broken promises, violated... - Picture 4 of 4

Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior by Joseph Grenny, Kerry Patterson, Ron McMillan and Al Switzler (2004, Trade Paperback)

4.85 product ratings

rebzieee (843)
99.2% positive Feedback

Price:

US $18.69

ApproximatelyAU $28.14

+ US $25.70 postage

Estimated delivery Fri, 28 Jun - Thu, 11 Jul

Returns:

30-day returns. Buyer pays for return postage.

Condition:

Brand new

About this product

Product Information

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Discover skills to resolve touchy, controversial, and complex issues at work and at home-now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly-and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly-sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. observations to increase confidence in facing issues like: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what? Your boss just committed you to a deadline you know you can't meet-and not-so-subtly hinted he doesn't want to hear complaints about it. Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later. An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment? Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly. A nurse worries about what to say to an abusive physician. She quickly remembers how things work around here and decides not to say anything. Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. in a way that solves the problem at hand, and doesn't harm the relationship-and in fact, even strengthens it. Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance-the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

Product Identifiers

Publisher
McGraw-Hill Companies, T.H.E.
ISBN-10
0071446524
ISBN-13
9780071446525
eBay Product ID (ePID)
30772288

Product Key Features

Author
Kerry Patterson, Ron Mcmillan, Al Switzler, Joseph Grenny
Publication Name
Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior
Format
Trade Paperback
Language
English
Publication Year
2004
Type
Textbook
Number of Pages
304 Pages

Dimensions

Item Length
9in
Item Height
0.7in
Item Width
6in
Item Weight
13.9 Oz

Additional Product Features

Lc Classification Number
Bf637.C45
Copyright Date
2005
Target Audience
Scholarly & Professional
Topic
Training, Communication Studies
Lccn
2005-276538
Dewey Decimal
303.6/9
Dewey Edition
22
Illustrated
Yes
Genre
Business & Economics, Language Arts & Disciplines

All listings for this product

item 1 Crucial Confrontations: Tools for talking about broken promises, violated...
AU $28.14
+AU $38.68 postage
item 2 Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectatio
AU $24.76
+AU $46.78 postage

4.8

4.8 out of 5 stars based on 5 product ratings

5 product ratings

4 users rated this 5 out of 5 stars
1 users rated this 4 out of 5 stars
0 users rated this 3 out of 5 stars
0 users rated this 2 out of 5 stars
0 users rated this 1 out of 5 stars

Would recommend

Good value

Compelling content

Most relevant reviews

5 out of 5 stars
by didihutch21 Aug, 2018
Very Useful tool
Very useful tool in crucial communication of any kind. The author takes a while to get to the "How to" but it is well worth the wait.
Verified purchase: Yes | Condition: Pre-owned
5 out of 5 stars
by At5u-sQWQjG@Del...03 Sep, 2006
A must have for every bookshelf
This is the most practical and useful how-to book I have ever read. I think it should be taught as a required course in our high schools. Read it. Put it into practice. Ask your employer to provide a training course using this material. It is great. We all need to know how to dialogue when we are angry. This might reduce some of the violence in our world.
5 out of 5 stars
by monicasknicknac...16 Jul, 2019
Just as described
Verified purchase: Yes | Condition: Pre-owned
5 out of 5 stars
by agnusbnurse03 Jun, 2012
Great Book
GREAT This book has helped in the work place and at home tremendously. i would recommend it to any one that has a family or works in a family setting company
4 out of 5 stars
by alfielding12 Oct, 2012
Great
Great book! A must have book in the work place with difficult situations. This helped when me alot when conflicts happened and now how to handled them properly in the workforce.

Best Selling in Adult Learning & University

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Best Selling in Adult Learning & University

Permaculture: A Designer's Manual by Bill Mollison (Hardcover, 1988)
5.0 out of 5 stars based on 12 product ratings
AU $180.00 New
---- Used
The Fourth Turning: What the Cycles of History Tell Us About America's Next Rendezvous with Destiny by William Strauss, Neil Howe (Paperback, 1997)
5.0 out of 5 stars based on 2 product ratings
AU $28.45 New
---- Used
Time Management by Peter Quarry (Paperback, 1986)
No ratings or reviews yet.
AU $16.99 New
---- Used
Empire of the Summer Moon: Quanah Parker and the Rise and Fall of the Comanches, the Most Powerful Indian Tribe in American History by S.C. Gwynne (Paperback, 2011)
5.0 out of 5 stars based on 1 product rating
AU $31.46 New
AU $24.40 Used
C Programming Language by Dennis Ritchie, Brian Kernighan (Paperback, 1988)
5.0 out of 5 stars based on 1 product rating
AU $30.70 New
---- Used
1177 B.C.: The Year Civilization Collapsed: Revised and Updated by Eric H. Cline (Paperback, 2021)
No ratings or reviews yet.
AU $36.93 New
---- Used
Gears and Gear Cutting by Ivan R. Law (Paperback, 1998)
4.7 out of 5 stars based on 7 product ratings
AU $21.31 New
---- Used

Save on Adult Learning & University

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Save on Adult Learning & University

Weed Forager's Handbook: A Guide to Edible and Medicinal Weeds in Australia by A
AU $19.95
Trending at AU $20.55
The Red Book: Liber Novus by Carl Gustav Jung (English) Hardcover Book
AU $322.59
Trending at AU $393.41
Essential Enrolled Nursing Skills for Person-Centred Care WorkBook
AU $49.95
Trending at AU $66.32
Ethnic Cleansing of Palestine
AU $23.96
Trending at AU $30.05
Ford Falcon EF EL / Fairlane NF NL 1994 - 1998 Workshop Manual
AU $49.00
Trending at AU $59.04
The Fourth Turning: What the Cycles of History Tell Us about America'S Next Rend
AU $29.32
Trending at AU $32.52

Picture 1 of 4

Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior by Joseph Grenny, Kerry Patterson, Ron McMillan and Al Switzler (2004, Trade Paperback)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

Ratings and reviews

Most relevant reviews

Very Useful tool

A must have for every bookshelf

Just as described

Great Book

Great

Best Selling in Adult Learning & University

Save on Adult Learning & University

You may also like