|Listed in category:
Have one to sell?

IT Services: Costs, Metrics, Benchmarking, and Marketing (Enter .9780130191953

GBP 5.58
ApproximatelyAU $10.69
Condition:
Very good
2 available
Postage:
GBP 8.99 (approx. AU $17.23) Standard postage. See detailsfor delivery
International delivery of items may be subject to customs processing and additional charges.
International postage – items may be subject to customs processing depending on the item's customs value.
 
Sellers declare the item's customs value and must comply with customs declaration laws.
 
Information
As the buyer, you should be aware of possible:
• Delays from customs inspection.
• Import duties and taxes which buyers must pay.
• Brokerage fees payable at the point of delivery.
 
Your country's customs office can offer more details, or visit eBay's page on international trade.
Located in: South East, United Kingdom
Delivery:
Estimated between Wed, 26 Jun and Mon, 15 Jul to 43230
Estimated delivery dates - opens in a new window or tab include seller's handling time, origin postcode, destination postcode and time of acceptance and will depend on the postage service selected and receipt of cleared paymentcleared payment - opens in a new window or tab. Delivery times may vary, especially during peak periods.
Seller posts within 1 day after receiving cleared payment.
Please allow additional time if international delivery is subject to customs processing.
Returns:
30-day returns. Buyer pays for return postage. See details- for more information about returns
Payments:
     

Shop with confidence

eBay Money Back Guarantee
Get the item you ordered or your money back. Learn moreeBay Money Back Guarantee - opens new window or tab
Seller assumes all responsibility for this listing.
eBay item number:295468178488
Last updated on 15 Jun, 2024 22:01:45 AESTView all revisionsView all revisions

Item specifics

Condition
Very good: A book that does not look new and has been read but is in excellent condition. No obvious ...
Title
IT Services: Costs, Metrics, Benchmarking, and Marketing (Enterp
ISBN
9780130191953
Publication Year
2000
Type
Textbook
Format
Hardcover
Language
English
Publication Name
It Services: Costs, Metrics, Benchmarking and Marketing
Item Height
184mm
Author
Thomas Dipasquale, Anthony Tardugno, Robert Matthews
Publisher
Pearson Education (Us)
Item Width
242mm
Subject
Business
Item Weight
526g
Number of Pages
208 Pages

About this product

Product Information

1919E-7 Unleashing the Power of Integrated Service Delivery Harris Kern's Enterprise Computing Institute Solutions for IT Professionals Delighting IT customers: the real-world, start-to-finish guide IT Services is the first 100 per cent customer-focused guide to satisfying the consumers of your company's IT services - and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today's global, distributed environments. You'll discover how to establish processes, service and cost models, performance measurements, and stretch goals that achieve clear business benefits-and then transform those goals into reality. * Proven results, benchmarks, and case studies - not just theory! * Linking goal-setting, process development, and metrics to the goals of the enterprise - step-by-step * Gaining buy-in from management, internal customers, and external suppliers * Building stable, predictable and cost-effective application support infrastructures * Structuring support services for maximum effectiveness Applicable to both in-house and outsourced operations, IT Services offers a total roadmap for executives building enterprise-wide operations centers; practical help for managers seeking to deliver cost-effective support; and invaluable insight for IT customers who need to know what they can expect from their technology professionals.

Product Identifiers

Publisher
Pearson Education (Us)
ISBN-13
9780130191953
eBay Product ID (ePID)
89684801

Product Key Features

Author
Thomas Dipasquale, Anthony Tardugno, Robert Matthews
Publication Name
It Services: Costs, Metrics, Benchmarking and Marketing
Format
Hardcover
Language
English
Subject
Business
Publication Year
2000
Type
Textbook
Number of Pages
208 Pages

Dimensions

Item Height
184mm
Item Width
242mm
Item Weight
526g

Additional Product Features

Title_Author
Thomas Dipasquale, Anthony Tardugno, Robert Matthews
Country/Region of Manufacture
United States

Item description from the seller

Business seller information

Value Added Tax number:
  • GB 724498118
baham_books

baham_books

99.1% positive Feedback
8.9M items sold
Joined Aug 2011

Detailed seller ratings

Average for the last 12 months

Accurate description
4.9
Reasonable postage costs
5.0
Postage speed
4.9
Communication
4.9

Seller Feedback (2,895,287)

e***a- Feedback left by buyer.
Past month
Verified purchase
A great eBay seller. Item exactly as described, packed with care to protect during shipping, Good communication & great value for money. Highly recommend.
a***t (1429)- Feedback left by buyer.
Past month
Verified purchase
Thank you very much for your usual excellent service. Well packaged, speedy delivery, just as described, good price with excellent communication.
y***e (255)- Feedback left by buyer.
Past month
Verified purchase
Item just as described. Quick delivery. Well packaged. Great price. Brilliant seller. Great Communication.

Product ratings and reviews

No ratings or reviews yet.
Be the first to write the review.