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NEW BOOK May I Help You? - Great customer service for small business by Mercer,
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Located in: Australia, Australia
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Seller information
- 97.6% positive Feedback
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eBay item number:304946135943
Item specifics
- Condition
- UPC
- 9781865088587
- ISBN
- 9781865088587
- Publication Year
- 2003
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- May I Help You?: Great Customer Service for Small Business
- Item Height
- 208mm
- Publisher
- Allen & Unwin
- Item Width
- 140mm
- Subject
- Marketing, Business
- Item Weight
- 232g
- Number of Pages
- 152 Pages
About this product
Product Information
Customer service is about much more than just serving customers. But what exactly is good customer service, and how do you go about delivering it? Designed to help small business owners unravel the mysteries of the service transaction, May I Help You? covers the Nine Guiding Rules of Good Customer Service that will ensure your customers are happy with your service and not just with the skills and products you sell. Whether you work in the trades or in the provision of professional services; whether you work by yourself or have a small team of workers to help you build your business; great customer service is one thing that can make you stand out from your competitors. You'll find this a useful quick-reference guide to help you make every interaction with your customers a success. Just remember, the success of your business depends on it.
Product Identifiers
Publisher
Allen & Unwin
ISBN-13
9781865088587
eBay Product ID (ePID)
95536647
Product Key Features
Publication Name
May I Help You?: Great Customer Service for Small Business
Format
Paperback
Language
English
Subject
Marketing, Business
Publication Year
2003
Type
Textbook
Number of Pages
152 Pages
Dimensions
Item Height
208mm
Item Width
140mm
Item Weight
232g
Additional Product Features
Country/Region of Manufacture
Australia
Item description from the seller
Business seller information
Value Added Tax number:
- AU 24129584569
Seller assumes all responsibility for this listing.
eBay item number:304946135943
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Item location:
Australia, Australia
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Seller Feedback (201,525)
_***a (525)- Feedback left by buyer.
Past 6 months
Verified purchase
~~~This was an excellent find for hard to get book sold out in many stores in Australia. Item as described. Communication was good. After the seller explained that delay in sending was that they had to wait to receive as it is a "special import title" they delivered after only a couple of days of receiving the item. Postage was fast (it only took 3 days to arrive) and the packaging was excellent. Recommended eBay seller~~~
r***r (53)- Feedback left by buyer.
Past 6 months
Verified purchase
Arrived when estimated exactly as described and was packed well. Communication with seller was great.I recommend this seller and I hope I can buy from them again
f***z (106)- Feedback left by buyer.
Past 6 months
Verified purchase
Absolutely love buying from this seller. Great communication, prompt delivery and packaged very well. Item arrived exactly as described. I will continue to buy from this seller in future.
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