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Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard~Shel
US $4.50
ApproximatelyAU $6.99
Condition:
“Dust jacket is in Good condition. No markings.”
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections.
- Buy It NowRaving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard~Shel
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Postage:
US $5.50 (approx. AU $8.55) Economy Shipping.
Located in: Oklahoma City, Oklahoma, United States
Delivery:
Estimated between Sat, 2 Aug and Wed, 6 Aug to 94104
Returns:
30-day returns. Buyer pays for return postage. If you use an eBay postage label, it will be deducted from your refund amount.
Payments:
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Seller assumes all responsibility for this listing.
eBay item number:315904650061
Item specifics
- Condition
- Good
- Seller notes
- “Dust jacket is in Good condition. No markings.”
- ISBN
- 9780688123161
About this product
Product Identifiers
Publisher
HarperCollins
ISBN-10
0688123163
ISBN-13
9780688123161
eBay Product ID (ePID)
598990
Product Key Features
Book Title
Raving Fans : a Revolutionary Approach to Customer Service
Number of Pages
160 Pages
Language
English
Publication Year
1993
Topic
Customer Relations, Organizational Behavior, Management
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.7 in
Item Weight
9.1 Oz
Item Length
8.2 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
LCCN
92-030255
Dewey Edition
21
Dewey Decimal
658.8/12
Synopsis
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans., Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
LC Classification Number
HF5415.5.B528 1993
Item description from the seller
Seller feedback (164,841)
- z***e (49)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent service! The item came exactly as described by the seller. It was a great value for the item. The packaging of the item was excellent! Also, excellent shipping! I was provided with tracking information, to let me know when the item is coming and when it came. And the item came before the delivery date!!! I highly recommend buying from this seller!The James Beard Cookbook by Dell Pubishing Co., Inc. (#395550333280)
- h***r (11)- Feedback left by buyer.Past 6 monthsVerified purchaseItem arrived within expected window of delivery. It was packaged in such a way so that item would not damaged during shipping. Item was actually better than described in eBay ad. It had been described as "Very Good," but it actually could be described as "Fine," "NOS," or "Like New," because it looked like a brand new copy! Great value for the price. Very happy with my purchase experience with this seller.
- t***a (29)- Feedback left by buyer.Past 6 monthsVerified purchaseThis item was listed as "very good" condition but it should have been listed as "like new" condition. I was very pleased to find the Bible had no writing in it, had a very clean leather cover and in fact looked like it had never been opened. The box was even in great shape on an item from 2013. The packaging could have gotten it to China and back without a scratch. It was shipped the same day as purchase. I love it and am very pleased with this seller.
Product ratings and reviews
Most relevant reviews
- 27 Nov, 2019Top favourable review
Good is not good enough. If your customers are not Raving Fans you are in trouble.
Verified purchase: YesCondition: Pre-ownedSold by: second.sale
- 25 May, 2017
Best business sales read
Verified purchase: YesCondition: Pre-ownedSold by: discover-books
- 14 May, 2024
Item as promised would buy from again. Thanks
Verified purchase: YesCondition: Pre-ownedSold by: second.sale
- 18 Sep, 2024
Well it is a book and I haven't had time...
Verified purchase: YesCondition: Pre-ownedSold by: second.sale
- 18 Aug, 2020
Must read
Verified purchase: YesCondition: Pre-ownedSold by: second.sale
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Seller feedback (164,841)
- z***e (49)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent service! The item came exactly as described by the seller. It was a great value for the item. The packaging of the item was excellent! Also, excellent shipping! I was provided with tracking information, to let me know when the item is coming and when it came. And the item came before the delivery date!!! I highly recommend buying from this seller!The James Beard Cookbook by Dell Pubishing Co., Inc. (#395550333280)
- h***r (11)- Feedback left by buyer.Past 6 monthsVerified purchaseItem arrived within expected window of delivery. It was packaged in such a way so that item would not damaged during shipping. Item was actually better than described in eBay ad. It had been described as "Very Good," but it actually could be described as "Fine," "NOS," or "Like New," because it looked like a brand new copy! Great value for the price. Very happy with my purchase experience with this seller.
- t***a (29)- Feedback left by buyer.Past 6 monthsVerified purchaseThis item was listed as "very good" condition but it should have been listed as "like new" condition. I was very pleased to find the Bible had no writing in it, had a very clean leather cover and in fact looked like it had never been opened. The box was even in great shape on an item from 2013. The packaging could have gotten it to China and back without a scratch. It was shipped the same day as purchase. I love it and am very pleased with this seller.