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Concierge Confidential : The Gloves Come Off - And the Secrets Come Out! Tales from the Man Who Serves by Michael Fazio and Michael Malice (2011, Hardcover)
AlibrisBooks (463073)
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New Hard cover
- Buy It NowConcierge Confidential by Michael Fazio: New
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About this product
Product Identifiers
PublisherSt. Martin's Press
ISBN-100312643764
ISBN-139780312643768
eBay Product ID (ePID)92979406
Product Key Features
Book TitleConcierge Confidential : The Gloves Come Off - And the Secrets Come Out! Tales from the Man Who Serves
Number of Pages288 Pages
LanguageEnglish
TopicIndustries / Service, Industries / General, Personal Memoirs
Publication Year2011
GenreBiography & Autobiography, Business & Economics
AuthorMichael Fazio, Michael Malice
FormatHardcover
Dimensions
Item Height1.2 in
Item Weight13.1 Oz
Item Length8.6 in
Item Width5.8 in
Additional Product Features
Intended AudienceTrade
LCCN2010-039287
Reviews"A hilarious peek at the tricky situations a caretaker at a top New York hotel finds himself in."-- Harper's Bazaar "There's a little bit of con in concierge. It's our job."--Michael Fazio in Entertainment Weekly "A juicy, compulsively readable ... tell-all book...How many memoirs manage to be both a quintessential show bizy beach read and a text that should be taught in every business school in the country?"-- Connecticut Post
Dewey Edition22
Dewey Decimal640
SynopsisNew York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas--in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: * When and how much to palm in tips * How to get a seat or ticket to the hottest thing in town * How to avoid being labeled a rube the minute you walk through the door * How you can become your favorite store or restaurant's most beloved customer * And much more, Fazio, New York City's top concierge, reveals the behind-the scenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making service people crazy.
LC Classification NumberHD9999.P3942F39 2011
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