Picture 1 of 1
Loose Leaf for Customer Service: Skills for Success by Robert W. Lucas (2018,...
Condition:
Postage:
Located in: Clyde, North Carolina, United States
Delivery:
Estimated between Tue, 11 Jun and Fri, 14 Jun to 43230
Returns:
Payments:
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:334571203941
Item specifics
- Condition
- Features
- Loose-Leaf
- ISBN
- 9781260157536
- Subject Area
- Self-Help, Business & Economics
- Publication Name
- Loose Leaf for Customer Service: Skills for Success
- Item Length
- 10.8 in
- Publisher
- Mcgraw-Hill Education
- Subject
- Marketing / General, Personal Growth / Success
- Publication Year
- 2018
- Type
- Textbook
- Format
- Book, Other
- Language
- English
- Item Height
- 0.7 in
- Item Width
- 8.2 in
- Item Weight
- 28.9 Oz
- Number of Pages
- 480 Pages
About this product
Product Information
Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling customer service textbook in the United States. Lucas addresses real-world customer service issues and provides a variety of updated resources, activities, examples, and tips from active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future; it then focuses on specific skills and related topics. Each of the three parts focuses on a different aspect of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Readers will encounter interviews with real-world service providers, case study scenarios, and activities to teach them to apply these concepts to real-world situations. New to This Edition-New Customer Service interviews are included.-Updated research and statistics are incorporated throughout the text.-New Words to Live By quotes appear at the end of each chapter's Quick Preview section.-Chapters feature updated Trending Now sections.-Chapter openings spotlight In the Real World case studies.-Search It Out activity resources have been added.
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
1260157539
ISBN-13
9781260157536
eBay Product ID (ePID)
242582141
Product Key Features
Publication Name
Loose Leaf for Customer Service: Skills for Success
Format
Book, Other
Language
English
Subject
Marketing / General, Personal Growth / Success
Publication Year
2018
Type
Textbook
Subject Area
Self-Help, Business & Economics
Number of Pages
480 Pages
Dimensions
Item Length
10.8 in
Item Height
0.7 in
Item Width
8.2 in
Item Weight
28.9 Oz
Additional Product Features
Edition Number
7
Grade from
College Freshman
Grade to
College Graduate Student
Table of Content
Part One: The Profession Chapter 1: The World of Customer Service Chapter 2: Contributing to the Service Culture Part Two: Skills for Success Chapter 3: Verbal Communication Skills Chapter 4: Nonverbal Communication Skills Chapter 5: Listening to the Customer Part Three: Building and Maintaining Relationships Chapter 6: Customer Service and Behavior Chapter 7: Service Breakdowns and Recovery Chapter 8: Customer Service in a Diverse World Chapter 9: Customer Service via Technology Part Four: Retaining Customers Chapter 10: Encouraging Customer Loyalty
Copyright Date
2019
Target Audience
College Audience
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:334571203941
Postage and handling
Item location:
Clyde, North Carolina, United States
Posts to:
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Kitts-Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Wallis and Futuna, Western Samoa, Yemen, Zambia, Zimbabwe
Excludes:
Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela
Postage and handling | To | Service | Delivery*See delivery notes |
---|---|---|---|
US $5.61 (approx. AU $8.46) | United States | Economy postage (USPS Media MailTM) | Estimated between Tue, 11 Jun and Fri, 14 Jun to 43230 |
Handling time |
---|
Will usually post within 3 business days of receiving cleared payment. |
Taxes |
---|
Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales tax for an item #334571203941
Sales tax for an item #334571203941
Seller collects sales tax for items posted to the following states:
State | Sales tax rate |
---|
Return policy
Return policy details |
---|
The seller won't accept returns for this item. |
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. More information at returnsreturns - opens in a new window or tab.
Payment details
Payment methods
Seller Feedback (3)
y***1 (499)- Feedback left by buyer.
Past year
Verified purchase
Good seller. Would definitely deal with again
Product ratings and reviews
Most relevant reviews
- 07 Aug, 2019
5star
Verified purchase: YesCondition: Pre-ownedSold by: user19832015
More to explore:
- Fiction Books & Loose-Leaf,
- Fiction Books for English Loose-Leaf,
- Fiction Fiction & Books Loose-Leaf,
- Non-Fiction Success Hardcover Books,
- Non-Fiction Fiction Books & Loose-Leaf,
- Nora Roberts Fiction Books,
- Non-Fiction Success Fiction Books & 1950-1999 Publication Year,
- Nora Roberts Paperback Fiction Books,
- Robert A. Heinlein Fiction Fiction & Books,
- Robert Jordan Fiction Fiction & Books