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Fifty-Minute Ser.: Telephone Courtesy and Customer Service by Lloyd Finch (1990, Trade Paperback, Revised edition)

About this product

About this product

Product Information

It seems simple, doesn't it? People who are the first contact with customers should naturally be the most comfortable in that role. Often, however, they are not, and it is simply because they have not been trained in the most fundamental skills of telephone customer service. That's what this book is all about -- a simple, progressive approach to what matters in dealing with people on the phone. Although organizations differ, it is not unusual to have more than 80% of customer contact provided by telephone. That's why it matters. This book deals with new technologies and call centers but it is primarily designed to present quality customer service, telephone techniques, an understanding of customer "wants and needs", and the importance of a positive attitude.

Product Identifiers

Publisher
Crisp Publications, Incorporated
ISBN-10
1560520647
ISBN-13
9781560520641
eBay Product ID (ePID)
1089338

Product Key Features

Number of Pages
68 Pages
Publication Name
Telephone Courtesy and Customer Service
Language
English
Subject
Etiquette, Customer Relations
Publication Year
1990
Features
Revised
Type
Not Available
Author
Lloyd Finch
Subject Area
Business & Economics, Référence
Series
Fifty-Minute Ser.
Format
Trade Paperback

Dimensions

Item Weight
7.2 Oz
Item Length
9.8 in
Item Width
8.3 in

Additional Product Features

Edition Number
2
LCCN
90-082869
Dewey Edition
21
Illustrated
Yes
Dewey Decimal
651.7/3
Edition Description
Revised Edition

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