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Business Process Outsourcing, Vinod V. Sople, Pap

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ApproximatelyAU $22.28
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eBay item number:374691806087
Last updated on 17 Jul, 2025 18:58:17 AESTView all revisionsView all revisions

Item specifics

Condition
Brand new: A new, unread, unused book in perfect condition with no missing or damaged pages. See the ...
Book Title
Business Process Outsourcing
ISBN
9788120338159

About this product

Product Information

This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO Industry: strategic, tactical, control and operational aspects of BPO administration; BPO business models; regulatory and legal framework of the BPO industry; terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement; service issues regarding supplier selection and process quality; criteria for performance evaluation of service providers; and, challenges involving upward shift in service value chain as well as human resource management. Chapter-end review questions help in easy comprehension of the underlying principles.The appendices contain important additional information about the BPO industry.

Product Identifiers

Publisher
Prentice Hall of India Pvt.LTD
ISBN-13
9788120338159
eBay Product ID (ePID)
87766116

Product Key Features

Publication Year
2009
Subject
Management, Business
Number of Pages
248 Pages
Language
English
Publication Name
Business Process Outsourcing: a Supply Chain of Expertises
Type
Textbook
Author
Vinod V. Sople
Format
Paperback

Dimensions

Item Height
240 mm
Item Width
160 mm

Additional Product Features

Country/Region of Manufacture
India
Title_Author
Vinod V. Sople

Item description from the seller

Seller business information

VAT number: AT 685613994, GB 203170464
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pbshop.store

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4.9
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5.0
Communication
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    Great seller! I'm very pleased with the boxed set, it is in mint condition- cheers. Great value for money. Really well packed- had protective corners that ensured the couriers could not damage the contents, even if they tried! Very speedy response on getting it posted out. I'll happily buy from them again. Many thanks.
    Dungeon Crawl Classics Lankhmar Boxed Set, Michael (#135933656873)
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    Fast delivery, high quality item at a great price and as described (sealed, new). Responded to a message quickly and resolved my issue (initial delivery was to the wrong address). Will happily buy from them again.
    Lancer TTRPG Core Rulebook, Tom Bloom, Hardback (#388190437843)
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    Great value for money! Item came in perfect condition and looks brand new exactly as described no signs of use, telling me they were completely truthful when listing item as new. Item even arrived earlier than was originally projected, quality communication and no hassle whatsoever. Will be use this seller again in the future without a doubt.
    Classroom of the Elite (Light Novel) Vol. 11.5, Sy (#375870959501)
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