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Difficult Conversations : How to Discuss What Matters Most Paperb
Free US Delivery | ISBN:0143118447
US $6.41
ApproximatelyAU $9.76
Condition:
“Used book that is in excellent condition. May show signs of wear or have minor defects. 100% ”... Read moreabout condition
Very good
A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections.
- Buy It NowDifficult Conversations : How to Discuss What Matters Most Paperb
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Free Economy Shipping.
Located in: Reno, Nevada, United States
Delivery:
Estimated between Wed, 30 Jul and Sat, 2 Aug to 94104
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eBay item number:376423325905
Item specifics
- Condition
- Very good
- Seller notes
- Book Title
- Difficult Conversations : How to Discuss What Matters Most Paperb
- ISBN
- 9780143118442
About this product
Product Identifiers
Publisher
Penguin Publishing Group
ISBN-10
0143118447
ISBN-13
9780143118442
eBay Product ID (ePID)
102925596
Product Key Features
Number of Pages
352 Pages
Language
English
Publication Name
Difficult Conversations : How to Discuss What Matters Most
Subject
Communication Studies, Management Science, Interpersonal Relations, Personal Growth / Success
Publication Year
2010
Features
Revised
Type
Textbook
Subject Area
Language Arts & Disciplines, Self-Help, Psychology, Business & Economics
Format
Uk-B Format Paperback
Dimensions
Item Height
0.6 in
Item Weight
8.2 Oz
Item Length
7.8 in
Item Width
5.1 in
Additional Product Features
Edition Number
10
Intended Audience
Trade
Reviews
"Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client'? It does." --The New York Times "These talented communicators blend a daunting array of disciplines into highly readable and practical advice." --Booklist "I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life." --Tom Peters "A user-friendly guide to mastering the talks we dread . . . a keeper." --Fast Company "Emotional intelligence applied to life's toughest moments." --Daniel Goleman, bestselling author of Working with Emotional Intelligence "The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere." --Peter M. Senge, bestselling author of The Fifth Discipline "How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I'm sorry'? Start by picking up Difficult Conversations ." --Citizen " Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives." --Library Journal "Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format." --Publishers Weekly "The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read." --Harvard Negotiation Law Review "Examples more clear-headed and advice more precise than we've seen before." --Dallas Morning News "Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive." --Southern Communication Journal
Dewey Edition
23/eng/20230119
Grade From
Twelfth Grade
Illustrated
Yes
Dewey Decimal
158.2
Edition Description
Revised edition
Synopsis
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving, The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations - Move from emotion to productive problem solving
LC Classification Number
BF637.C45S78 2010
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- c***m (417)- Feedback left by buyer.Past 6 monthsVerified purchaseWOW!; I cannot believe this 1 Week to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 05/22 Received 06/02 Mon to Hawaii using free shipping; USPS Ground Mail, Hardback Book in Excellent Condition--Better Than Described ; Heavier than expected, TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
- h***2 (1174)- Feedback left by buyer.Past monthVerified purchaseThe book arrived swiftly packaged in a protective plastic envelope, but it was a paperback not hardcover as listed. I contacted seller and they apologized, refunded me and suggested several things to do with the book after allowing me to keep it. I have gone ahead and ordered a hardcover from the same seller. I’m a repeat customer and hope to remain so. This mixup was a first, but I’m very impressed with their prompt response and professionalism. Kudos :)
- f***f (1592)- Feedback left by buyer.Past monthVerified purchaseExcellent Seller, Goes the Extra Mile. The Seller Was Incredibly Communicative. Smooth Transaction, Shipped Very Quickly, As Advertised; Good Price; Well Packaged & Delivered Within a Few Days. Item in Described Promised Condition, Thank You Very Much!!!!!!!!!!! A+
Product ratings and reviews
Most relevant reviews
- 31 Jul, 2019
READ NOW; this book is a game changer
Verified purchase: YesCondition: Pre-ownedSold by: expressyourselfonline
- 13 Feb, 2017
A must have! Wish I had it earlier in life.
Verified purchase: YesCondition: NewSold by: grandeagleretail
- 20 Sep, 2023
worth reading twice
Verified purchase: YesCondition: Pre-ownedSold by: thrift.books
- 03 Mar, 2025
Perfect shape!...
Verified purchase: YesCondition: Pre-ownedSold by: samobooks
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Seller feedback (430,877)
- c***m (417)- Feedback left by buyer.Past 6 monthsVerified purchaseWOW!; I cannot believe this 1 Week to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 05/22 Received 06/02 Mon to Hawaii using free shipping; USPS Ground Mail, Hardback Book in Excellent Condition--Better Than Described ; Heavier than expected, TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
- h***2 (1174)- Feedback left by buyer.Past monthVerified purchaseThe book arrived swiftly packaged in a protective plastic envelope, but it was a paperback not hardcover as listed. I contacted seller and they apologized, refunded me and suggested several things to do with the book after allowing me to keep it. I have gone ahead and ordered a hardcover from the same seller. I’m a repeat customer and hope to remain so. This mixup was a first, but I’m very impressed with their prompt response and professionalism. Kudos :)
- f***f (1592)- Feedback left by buyer.Past monthVerified purchaseExcellent Seller, Goes the Extra Mile. The Seller Was Incredibly Communicative. Smooth Transaction, Shipped Very Quickly, As Advertised; Good Price; Well Packaged & Delivered Within a Few Days. Item in Described Promised Condition, Thank You Very Much!!!!!!!!!!! A+